Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Jennifer Forstall

Biloxi,Mississippi

Summary

Performance-focused professional offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.

Overview

21
21
years of professional experience

Work History

Advanced Medical Support Assistant

Biloxi VA Medical Center
06.2023 - Current
  • Effectively and efficiently communicate with patients and providers to manage, plan, and maintain patient care
  • Extensive knowledge of Microsoft Office software, VS-GUI and CPRS
  • Utilize specialized administrative judgement and flexible use of clinical flow processes relating to access of care across multiple specialty clinics to include care in the community
  • Recommending changes to existing clinic procedures based on current administrative guidelines
  • Provide on the job training for new and current AMSA and Lead staff in the Eye Clinic. Monitors the daily
  • Validate and update patient demographic information, either in person or while on the phone.
  • Spearheaded several clinical changes that have taken off in the clinic.
  • Screening new consults for OCC for eligibility, specialty service requested duplication; and appropriateness of sending patients to community provider
  • Seeking guidance with difficult and more complex consult problems to identify workable solutions
  • Evaluate patient information and clinic schedules to determine whether the patient requires an immediate appointment. This includes patients who are walk-ins or who call into the clinic
  • Ensuring veteran appointments are made with other VA facilities, contract sites, or community providers of Veteran's choice as appropriate utilizing community care consults
  • Utilizing automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence
  • Closely monitors clinic scheduling to ensure veteran and team needs are effectively supported and make appropriate adjustments when necessary
  • Educating providers and team members about patient's medical care by teams and F2F
  • Resolve daily workplace issues and maintain efficient workflow
  • Cross-training to other areas within OCC to provide coverage as needed
  • Completing multiple assignments varying in degree of difficulty
  • Ensure patient needs are met, reducing internal transfers, and reducing barriers to unnecessary delays and patient care diversion
  • Ensure all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS)
  • Sending documents to appropriate department for scanning
  • Screening/receiving phone calls in a courteous and timely manner, determine the nature of requests
  • 100% correct rate on all scheduling audits
  • Volunteer for Controlled Substance Inspector program.

Assistant Advisor/Product Manager

Burns Estate Planning
02.2014 - 07.2015
  • Aided agent David Burns, as needed
  • Maintained agent’s daily schedule, and planned and scheduled all travel arrangements for the agent to include hotel and flight
  • Planned and successfully accomplished special projects at request of the agent or lead agent in order to analyze, evaluate and provide recommendations on administrative programs or issues
  • Accurately entered client data and reviewed data for updates
  • Organized client correspondence, prepared mailings, and handled high call volumes
  • Maintained all annuity, estate planning, and life insurance products
  • Effectively performed a variety of critical and sensitive administrative functions essential to the direction and operation of the firm, as well as being responsible for planning, developing, managing, and controlling of various administrative programs necessary for day-to-day operations of firm without assistance
  • Kept up with all insurance current rates and maintained all up-to-date insurance annuity product brochures and applications
  • Also made sure every agent was up to date on changes and status of every product in-house
  • Developing detailed plans, goals, and objectives for the long-range implementation and administration of the wealth management program and developing criteria for evaluating the effectiveness of the program
  • Ensured all executive-level actions for the day-to-day management of the office are completed in a timely, efficient, and professional manner
  • Exceptional ability to handle multiple tasks simultaneously while in high-stress situations
  • Provided accurate information and suggestions for every client to help provide the best system for each individual client
  • Served as the initial point of contact for high-level visitors and callers to the office
  • Maintained product filing system for the office and retrieved requested publications, correspondence, reports, and minutes in a timely manner
  • Participated and provided valuable input in problem-solving on operational issues or procedures in team meetings, performing administrative follow-up actions; participating in and independently following up on team huddles by sharing information and collaborating with the advisor team to assure continuity of professional development
  • Provided general administrative support related to office supplies, office property, or office moves.

Owner/Laborer

Live Oak Landscaping
11.2010 - 02.2014
  • Successfully bid and maintained several commercial contracts
  • Developed, analyzed, evaluated, and improved the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar functions of administrative management to maintain a successful business practice
  • Accounts receivable and payable for all services rendered
  • Successfully managed the formulation of the operating budget, from multiple funding sources, and address normal operating activities as well as unique program authorizations
  • Hiring and firing of all employees
  • Evaluate and implement ways to improve the effectiveness and efficiency of work operations and programs
  • Maintained and secured protected documents and reports and maintained labor-management issues and concerns through the preparation of reports or responses
  • Formulate and implement contracting and negotiation procedures and supervise the development of agency agreements, and reimbursable agreements to maintain workflow
  • Maintaining all business accounts
  • Developed internal policy documents and served as an organizational subject matter expert on internal administrative procedures
  • Participated in and lead the development of strategies for implementing operational procedures.

Secretary

Electroless Nickel Plating
07.2006 - 04.2011
  • Accounts receivable and payable for all services rendered
  • Communicated tactfully and effectively, electronically, by phone, in person, and in writing with internal and external customers
  • Read and responded to work-related messages in a timely manner
  • Managed position responsibilities with little supervision, as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and customer, needs while ensuring compliance with established processes, policies, and regulations
  • Greeted visitors and vendors to the office, referring any inquiries or complaints to the appropriate offices as indicated
  • Received and screened telephone calls and visitors; determined the nature of the business and either managed independently or referred to the proper individual to expedite all requests to that office.

Student Lead Microbiology Prep Laboratory Technician/ Undergraduate Research Technician

Southeastern Louisiana University
06.2009 - 11.2010
  • Conducting special projects or studies, producing complex analyses and written reports, organizing special committees/workshops, and initiating program revises
  • Maintained inventory of chemicals, stock solutions, etc., and prepares solutions and reagents for use in the laboratory
  • Collected, grew, or preserved soil and wastewater samples
  • Actively participated in one or more phases of the biological research process by performing a variety of technical duties, in a laboratory
  • Contributed ideas toward the planning and sequencing of the technical aspects of the research
  • Adapted, modified, or developed new techniques and/or procedures to satisfy the needs of the biological research project
  • Kept detailed records of experimental data
  • Searched for literature pertinent to biological research for new procedures or techniques to use in the laboratory
  • Interpreted and documented findings by preparing information to be included in manuscripts and prepared reports summarizing progress or results of research
  • This led to the publication of an article on the discovery of a new strain of Acinetobacter which was isolated and amplified in the laboratory
  • Tabulates and summarizes data using personal computers and software packages
  • Presented results at scientific conferences and in peer-reviewed scientific manuscripts
  • Maintained, calibrated, and modified complex/specialized equipment and automated systems used for test and evaluation procedures
  • Collected and assembled biological or related environmental information for specific projects in several geographic areas.

Administrative Assistant/ Medical Record Technician

University of Mississippi Medical Center
03.2003 - 05.2005
  • Scheduled, canceled, and rescheduled patient appointments per patient and doctor’s request
  • Reviewed and maintained daily appointment lists, executing reminders through phone calls and mailings
  • Educated providers and nurses about patients who have received care at multiple clinic locations and hospitals
  • Registered new patients for care when necessary to facilitate same-day appointment scheduling; updated patient demographic data, collected insurance information, negotiated appointments during check-out, scheduled follow-up/ consult appointments, entered recall reminder requests; and contacted patients that fail to appear for scheduled appointments
  • Managed position responsibilities with little supervision, as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient, needs while ensuring compliance with established processes, policies, and regulations
  • Review and maintain daily clinical workloads for two OBGYN oncologists
  • Generated SOAP (Subjective, Objective, Assessment, Plan) notes for each patient appointment to track patient care and history per hospital direction
  • Excellent patient/customer service skills with strong verbal and written communication in a hospital setting
  • Scheduled all appointments in a timely manner with patient input
  • Communicated tactfully and effectively, electronically, by phone, in person, and in writing with internal and external customers
  • Read and responded to work-related messages in a timely manner
  • Documented patient health needs/concerns in CPRS and provided notes to the RN or provider
  • Maintained a typing speed of 50 words per minute
  • Maintained strict confidentiality and privacy of patient information
  • Used specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics
  • Maintained a proficient knowledge of medical terminology due to the technical nature of language utilized by clinicians
  • Coordinated with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusted as necessary in accordance with local and national directives, policies, and procedures
  • Developed and maintained productive communication with the patient and clinical team (e.g., assist with communications during the inpatient to outpatient discharge; communicate with clinical facilities; facilitate/processed secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.)
  • Participated in team huddles and team meetings to manage and plan patient care; set priorities and deadlines, adjusted the flow and sequencing of the work to meet team and patient needs; identified incomplete encounters and communicate findings to clinical team members and entered appropriate information into the patient’s EMR; monitored pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work), registration, management of consult requests, recall reminders, secure messaging, and Electronic Wait Lists to verify and validate the accuracy and resolve any issues
  • Participated in and provided input in problem-solving on operational issues or procedures in team meetings, performed administrative follow-up actions; participated in and independently followed up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
  • Scheduled all appointments in a timely manner with patient input
  • Communicated tactfully and effectively, electronically, by phone, in person, and in writing with internal and external customers
  • Reads and responds to work-related messages in a timely manner.

Education

Associates of Applied Science - Medical Assisting Technology

Mississippi Gulf Coast Community College
08.2023

Bachelor’s degree - Bachelor of Science in Biology

University of Southern Mississippi
04.2021

Skills

  • Patient Records Maintenance
  • Conflict resolution techniques
  • Patient appointment management
  • Customer Service

Availability

Permanent, Full-time

Timeline

Advanced Medical Support Assistant

Biloxi VA Medical Center
06.2023 - Current

Assistant Advisor/Product Manager

Burns Estate Planning
02.2014 - 07.2015

Owner/Laborer

Live Oak Landscaping
11.2010 - 02.2014

Student Lead Microbiology Prep Laboratory Technician/ Undergraduate Research Technician

Southeastern Louisiana University
06.2009 - 11.2010

Secretary

Electroless Nickel Plating
07.2006 - 04.2011

Administrative Assistant/ Medical Record Technician

University of Mississippi Medical Center
03.2003 - 05.2005

Associates of Applied Science - Medical Assisting Technology

Mississippi Gulf Coast Community College

Bachelor’s degree - Bachelor of Science in Biology

University of Southern Mississippi

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Jennifer Forstall