Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Fortune

Summary

Proficient in using independent decision-making skills and sound judgment. Combines strategic thinking with hands-on experience to deliver impactful solutions. Proven ability to handle multiple tasks effectively and efficiently in high pressure fast-paced environments while maintaining attention to detail.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Front Office Manager/Dental Biller

McHenry Village Dental
02.2022 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coordinated closely with other departments such as scheduling, front desk reception, and clinical staff to maintain seamless communication across all areas affecting patient financials.
  • Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
  • Negotiated payment plans with patients experiencing financial difficulties, ensuring timely revenue collection while maintaining positive relationships.
  • Used data entry skills to accurately document and input statements.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.

Licensed Health Insurance Agent

Sousa Insurance Services
10.2019 - 03.2023
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
  • Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
  • Presented Information and answered questions at community events.

Auditor

Vituity Revenue Cycle Management
08.2000 - 09.2019
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Provided feedback and coaching to employees based on audit results.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Planned and executed follow-up audits at appropriate intervals.

Education

General

Ceres High School
Ceres, CA
05-2001

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer relations
  • Data entry
  • Records management
  • Conflict management
  • Exceptional communication
  • Decision-making capacity
  • Attention to detail
  • Strong analytical skills

Timeline

Front Office Manager/Dental Biller

McHenry Village Dental
02.2022 - Current

Licensed Health Insurance Agent

Sousa Insurance Services
10.2019 - 03.2023

Auditor

Vituity Revenue Cycle Management
08.2000 - 09.2019

General

Ceres High School
Jennifer Fortune