Jennifer Fortune
Summary
Proficient in using independent decision-making skills and sound judgment. Combines strategic thinking with hands-on experience to deliver impactful solutions. Proven ability to handle multiple tasks effectively and efficiently in high pressure fast-paced environments while maintaining attention to detail.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Front Office Manager/Dental Biller
McHenry Village Dental
02.2022 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coordinated closely with other departments such as scheduling, front desk reception, and clinical staff to maintain seamless communication across all areas affecting patient financials.
- Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
- Negotiated payment plans with patients experiencing financial difficulties, ensuring timely revenue collection while maintaining positive relationships.
- Used data entry skills to accurately document and input statements.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Licensed Health Insurance Agent
Sousa Insurance Services
10.2019 - 03.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Presented Information and answered questions at community events.
Auditor
Vituity Revenue Cycle Management
08.2000 - 09.2019
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Provided feedback and coaching to employees based on audit results.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Planned and executed follow-up audits at appropriate intervals.
Education
General
Ceres High School
Ceres, CA05-2001
Skills
- Effective multitasking
- Workflow optimization
- Customer relations
- Data entry
- Records management
- Conflict management
- Exceptional communication
- Decision-making capacity
- Attention to detail
- Strong analytical skills
Timeline
Front Office Manager/Dental Biller
McHenry Village Dental
02.2022 - Current
Licensed Health Insurance Agent
Sousa Insurance Services
10.2019 - 03.2023
Auditor
Vituity Revenue Cycle Management
08.2000 - 09.2019
General
Ceres High School