Jennifer Foster
Searcy,AR
Summary
Dynamic Office Manager and Nurse Manager with a proven track record at Providence Assisted Living, excelling in patient care management and staff training. Enhanced compliance monitoring and streamlined medication administration processes, achieving significant improvements in operational efficiency and team collaboration. Committed to fostering a culture of safety and continuous professional development.
Overview
14
14
years of professional experience
Work History
Office Manager/Intake Nurse
Southern Caregivers
05.2021 - 02.2025
- Coordinated office operations, enhancing workflow efficiency and productivity across departments.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Implemented new filing system, improving document retrieval times and reducing administrative errors.
- Developed training materials for staff onboarding, increasing employee retention and satisfaction rates.
- Streamlined communication processes, fostering collaboration among team members and improving project timelines.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 150 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Administrator
Providence Assisted Living
05.2017 - 05.2024
- Managed resident records and ensured compliance with state regulations.
- Coordinated daily activities and events to enhance resident engagement.
- Trained new staff on operational procedures and company policies.
- Implemented process improvements that enhanced workflow efficiency.
- Oversaw medication administration processes to ensure safety and accuracy.
- Developed staff schedules to optimize resource allocation and coverage.
- Led team meetings to address concerns and improve service delivery.
- Conducted assessments of resident needs to tailor care plans effectively.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Streamlined invoice processing, reducing average payment turnaround time.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Nurse Manager
Providence Assisted Living
03.2011 - 05.2014
- Led nursing team to enhance patient care quality and safety standards.
- Developed and implemented training programs for nursing staff development.
- Streamlined medication administration processes to reduce errors and improve efficiency.
- Coordinated interdisciplinary meetings to address patient needs and care plans.
- Monitored compliance with healthcare regulations to ensure operational excellence.
- Fostered a culture of teamwork and collaboration among nursing staff and support teams.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
Education
Licensed Practical Nurse - Nursing
Arkansas State University Beebe
Searcy, AR12.2010
Skills
- Patient care management
- Medication administration
- Compliance monitoring
- Staff training and development
- Scheduling/adequate staffing
Timeline
Office Manager/Intake Nurse
Southern Caregivers
05.2021 - 02.2025
Administrator
Providence Assisted Living
05.2017 - 05.2024
Nurse Manager
Providence Assisted Living
03.2011 - 05.2014
Licensed Practical Nurse - Nursing
Arkansas State University Beebe