Leadership Development Professional experienced in creating and implementing initiatives that enhance organizational effectiveness and employee engagement. Achieved significant outcomes by fostering collaboration and driving team performance through strategic planning and effective communication. Focused on contributing to leadership growth and organizational success.
Work History
Former Operator
2 Years
General Mills | 07.2024 - Current
Monitored equipment performance, identified issues, and conducted routine maintenance to maintain operational integrity.
Monitored equipment performance, identified issues, and conducted routine maintenance.
Operated machinery to optimize production processes and uphold product quality standards.
Trained new operators on safety protocols and standard operating procedures to enhance compliance and operational safety.
Patient Care Taker
2 Years 8 Months
NEILS | 08.2021 - 04.2024
I work for Consumer Directive where I take care of people who are in need.
Provided compassionate support to patients, ensuring comfort and dignity during care routines.
Assisted in daily living activities, including feeding, bathing, and mobility assistance for patients.
Monitored patient vital signs and reported changes to healthcare team promptly for timely interventions.
Maintained cleanliness and safety of patient environments following established health protocols consistently.
Advocated for patient rights and preferences, fostering a supportive environment within the facility.
Independent Contractor
4 Years 6 Months
Spark Delivery | 01.2022 - Current
Implemented process improvements that enhanced operational efficiency and reduced downtime.
Managed flexible schedule to accommodate customer needs and preferences.
Delivered groceries to customers, ensuring timely and accurate fulfillment of orders.
Conducted regular inspections of products for adherence to quality standards and specifications.
Documented production data accurately, contributing to inventory management and reporting accuracy.
Enforced safety regulations, fostering a safe working environment for all team members.
Attendant
2 Years 5 Months
American Legion Golf Course | 05.2021 - 10.2023
Assisted golfers by providing equipment and maintaining course cleanliness over 2 years
573-221-5831
Manager: Denine Haynes
Part Time Still Employed
Assisted members with golf course services, ensuring exceptional customer experiences.
Managed equipment rental process, providing timely assistance to patrons.
Maintained cleanliness and organization of facilities, supporting operational efficiency.
Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Trained new attendants on operational procedures and customer service standards.
Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Processed cash transactions accurately at point of sale. accurately, ensuring proper documentation for financial records.
Customer Service Rep
5 Years 1 Month
SC Data Center | 08.2018 - 09.2023
I previously worked for SC Data Center; however, back in September I was unable to continue on as my mom was in bad health.
The above jobs provided flexible hours to accommodate my mother's cancer diagnosis. My mom just previously passed and I am looking for something else.
Resolved customer inquiries via phone and email, achieving prompt and accurate support.
Guided customers in product selection, improving satisfaction and fostering loyalty.
Logged customer interactions in CRM system to ensure reliable record-keeping.
Owner /Home Daycare Provider
4 Years
In-Home Daycare | 01.2018 - 01.2022
* Developed age-appropriate curricula to enhance children's learning and development.
Implemented safety protocols to ensure a secure environment for children and staff.
Managed daily operations, including scheduling, budgeting, and inventory management.
Established strong communication channels with parents to address concerns and provide updates on child progress.
Organized fun-filled events and activities for children that promoted learning in an engaging manner.
Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Office Manager
4 Years 5 Months
Bowen Auto Body | 08.2013 - 01.2018
Coordinated daily office operations to ensure efficient workflow and communication among staff.
Managed scheduling for appointments, meetings, and service requests to optimize resource allocation.
Implemented inventory management system for tracking supplies and minimizing costs.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Collections & Insurance Billing
6 Years 9 Months
Hannibal Medical Services | 11.2006 - 08.2013
Demonstrated self-motivation by taking initiative in various tasks and projects.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Focused on detail by thoroughly reviewing assignments for accuracy and quality.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist
5 Years
Dempsey, Dempsey & Moellring | 11.2001 - 11.2006
Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered multi-line phone system, directing calls to appropriate departments efficiently.
Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with clients, and updated client records.
Scheduled appointments and maintained calendar for office staff to optimize workflow.
Assisted visitors with inquiries, providing excellent customer service and support.
Processed incoming and outgoing mail, ensuring timely delivery of communications.
Maintained organized filing system for documents, enhancing information retrieval efficiency.
Handled cash transactions and maintained sales and payments records accurately.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
SHIPPER /Warehouse Operations Manager
5 Years 10 Months
Williams Shooters Supply | 01.1996 - 11.2001
Oversaw daily warehouse operations, ensuring efficiency and adherence to safety protocols.
Managed inventory control processes, optimizing stock levels and reducing discrepancies.
Implemented best practices for order fulfillment, enhancing operational workflows and customer satisfaction.
Led efforts to implement new warehouse management systems, improving tracking accuracy and reporting capabilities.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
General Laborer, Industrial
3 Years
Dura Automotive | 01.1993 - 01.1996
Installed brake cables for automotive systems, adhering to safety and quality standards
Installed brake cables on various automotive models to ensure proper functionality. for automotive systems, adhering to safety and quality standards
Maintained cleanliness and organization of work areas to promote safety.
Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
Assembler, Prepared work area by organizing tools and materials, Removed debris and organized workspace after operations
Adapted quickly to changes in workflow and priorities to maintain productivity. to changing tasks and priorities in a fast-paced environment.
Adapted quickly to changing tasks and priorities in a fast-paced environment.
Supported the implementation of workflow improvements for increased productivity.
Education
High School - None
Hannibal High School | Hannibal, MO | 05-1990
Completed grades 9-12
High School Diploma - Computers, Graphic Arts
Hannibal Career & Technical Center | Hannibal
½ Semester Computers, ½ Semester Graphic Arts
Skills
Safety compliance
Reliability and punctuality
Attention to detail
Problem-solving
Teamwork and collaboration
Machine operation
Strong work ethic
Sanitation practices
Accomplishments
I am a certified Red Hat with General Mills.
Qualifications
I work well with others, I am organized and detail orientated, I am a fast learner, safety conscious and I am always willing to learn and improve myself to help others overcome and to be a team player.
DCS Operator / Process Operator at Roehm, Evonik, Cornerstone Chemical CompanyDCS Operator / Process Operator at Roehm, Evonik, Cornerstone Chemical Company