Summary
Overview
Work History
Education
Skills
Personal Information
Projects
Accomplishments
Timeline
Generic
Jennifer Fowler

Jennifer Fowler

Mount Holly,NC

Summary

Accomplished warehouse operations and inventory control manager with a proven history of exceptional leadership and strategic solutions in high volume/high velocity retail logistics. Motivated leader with excellent analytical, project management, and communication skills. Extensive cross-functional expertise in receiving, shipping, order fulfillment, e-commerce, inventory management, customer service, and vendor relations. Proficient in utilizing Microsoft Office Suite, RF equipment, WMS, and ERP systems to drive operational efficiency and optimize inventory control processes.

Overview

15
15
years of professional experience

Work History

Warehouse Manager

Imperial USA
08.2023 - 04.2024
  • Led a team consisting of 9 warehouse employees and 1 supervisor
  • Utilized employees' strengths to drive higher levels of employee engagement and identified opportunities for development.
  • Partnered with the operations team to improve the effectiveness of customer order processes, ensuring smooth flow for e-commerce and house accounts
  • Strengthened connections and fostered open dialogue with transportation carriers to optimize operations while meeting business objectives.
  • Ensured compliance with OSHA and Fire Safety regulations, bringing the warehouse up to standard
  • Assisted in streamlining and consolidating the warehouse to enhance efficiency.

Warehouse Manager/Inventory Controller

Planthouse
09.2021 - 07.2022
  • Contributed to the successful implementation and commencement of operations at the company's maiden warehouse location
  • Successfully oversaw the relocation of inventory from 3PL facility to new warehouse
  • Successfully learned how to operate the company's new ERP system Fishbowl, contributing to improved functionality of both warehouse and stores.
  • Aided in creating Fishbowl SOPS alongside Procurement Manager and arranged training sessions for new receiving processes at stores
  • Provided comprehensive training for warehouse personnel in managing inbound and outbound operations as well as inventory control.

Inventory Control Manager

Dollar Tree/Family Dollar DC11
03.2016 - 11.2020
  • Instrumental in establishing DC11 operations in 2016, while also driving the seamless transition from AS400 to Catalyst through an extensive WMS conversion project by integrating advanced automation for optimized picking processes.
  • Lead a team of 4 managers and 36 indirect labor associates in the ICC operations on various shifts.
  • Provided oversight for Inventory Control work flows including direction, coordination and evaluation.
  • Created action plans and training programs to enhance inventory accuracy and drive process improvements.
  • Performed system administration duties in Lawson, Catalyst, Argent, and Voice Pick to facilitate onboarding and offboarding of employees
  • Facilitated effective communication across Store Support Center, Stores, and Distribution Center leadership to promptly address inventory concerns
  • Ensured proper adherence to training guidelines and standard operating procedures by conducting comprehensive audits on all inbound and outbound activities.
  • Acted as the go-to person for any WMS related or user access issues in the DC.
  • Efficiently scheduled and verified the accuracy of inventory cycle counts and physical inventories.
  • Used statistical reports and master strategies to develop storage plans for optimizing product flow and efficiencies in the DC.
  • Verified the correctness of in/out-gated trailers through rigorous monthly yard audits managed by guard house and yard drivers.
  • Managed store order allocations and batch label printing
  • Ensured proper procedure adherence by auditing BOL paperwork and receiving processes, which included submitting OS&D reports as needed.
  • Ensured streamlined processing of all transfers and vendor returns
  • Maintained compliance with company policies by efficiently managing FDA recalls and accurately labeling lot/date coded items.
  • Collaborated with the merchandising team to address and promptly resolve issues related to freight receipts.
  • Collaborated with inbound managers to identify and resolve problem pallets
  • Monitored adherence to company policies and procedures by managers and associates, promptly addressing any arising issues.
  • Supported the Human Resource and Senior Management teams by participating in manager and associate interviews, organizing job fairs, overseeing new hire onboarding activities, and leading orientation programs.

Quality Control Manager

Dollar Tree
02.2015 - 03.2016
  • Took on the responsibility of auditing, creating action plans, and developing training plans for DC10 as the interim Quality Control Manager.
  • Revamped the QC department through restructuring and training of existing team members, as well as hiring additional staff
  • Led interactive SOP sessions for all department heads and delivered practical hands-on training
  • Provided training to enable a smooth transition of duties to the new Quality Control Manager.
  • Coordinated consolidation and transfers of multi-price Deals store freight to Family Dollar DCs.

Quality Control Manager

Dollar Tree
06.2001 - 01.2015
  • Managed and resolved quality and inventory issues in the DC
  • Provided weekly data analysis and reporting of operational quality audits to both Corporate QC Director and DC Senior Management.
  • Managed a team of QC associates, providing guidance and coaching to ensure adherence to SOP methods across 4 different shifts.
  • Designated trainer responsible for training Quality Control Managers in Distribution Centers network-wide
  • Visited and assessed underperforming DCs for quality control purposes
  • Played an integral role in the enhancement and creation of updated SOPs.
  • Worked closely with the Vendor Development team at Store Support Center on identifying and implementing packaging enhancements to mitigate instances of high damage occurrence during transportation.
  • Led the successful execution of an E-commerce start-up in DC6
  • Executed managerial responsibilities for both outbound and inbound departments when required
  • Conducted annual SOP training for department managers
  • Played a key role in facilitating the hiring process by participating in interviews and attending job fairs.

Education

Business Finance Coursework -

University of Phoenix Online
Phoenix, AZ
12.2006

Skills

  • KPI Compliance
  • Process Improvements
  • Action Plan Development
  • Customer Service/Vendor Relations
  • Operational Planning
  • Inventory Management Systems
  • Team Building
  • Order Management
  • Data Analytics
  • Communication
  • Inventory Optimization
  • Leadership

Personal Information

Title: Operations/Inventory Control Manager

Projects

Worked on DC11 start-up, as well as the WMS conversion from AS400 to Catalyst and the new automated pick-module project.

Accomplishments

  • Collaborated with team of operations managers, engineers and IT in the development of WMS system conversion processes.
  • Used Microsoft Excel to develop seasonal merchandise tracking and sku slotting optimization.
  • Successfully led and trained a team of ICC managers and staff through the WMS conversion process.
  • Configured new Planthouse warehouse layout and transferred inventory from 3PL for optimization.
  • Trained on Fishbowl ERP and rolled out to warehouse and Planthouse store teams.
  • Achieved warehouse compliance of OSHA and Fire Safety regulations as Imperial warehouse manager.
  • Partnered with corporate operations team and sales to streamline the order fulfillment and shipping processes for E-commerce customers and house accounts.

Timeline

Warehouse Manager

Imperial USA
08.2023 - 04.2024

Warehouse Manager/Inventory Controller

Planthouse
09.2021 - 07.2022

Inventory Control Manager

Dollar Tree/Family Dollar DC11
03.2016 - 11.2020

Quality Control Manager

Dollar Tree
02.2015 - 03.2016

Quality Control Manager

Dollar Tree
06.2001 - 01.2015

Business Finance Coursework -

University of Phoenix Online

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