Jennifer Fowler

Retail Store Manager

Cracker Barrell

Orlando

02.2014 - 06.2025

Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Recruited, trained and managed a team of 20+ employees.
Established weekly and monthly goals for sales staff to achieve desired results.
Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Analyzed financial data to identify areas of improvement or cost savings opportunities.
Analyzed sales data to identify trends and adjust strategies accordingly.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored progress by establishing plans, budgets and measuring results.
Delegated work to staff, setting priorities and goals.
Established store tactics and strategies to achieve operational performance and sales goals.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Supervised cash drawer balances and deposits of store receipts.