Jennifer Francis
North Las Vegas,Nevada
Summary
Proven track record in enhancing client relations with our office and of counsel attorneys, and streamlining documents and account organization, as demonstrated at Elite Legal Practice. Achieved high client satisfaction ratings by prioritizing client service and support, showcasing a blend of hard and soft skills. Reliable administrative and legal support professional with great attention to detail. Works well independently to carry out assignments. Maintains impeccable files and organized case materials. Positive attitude and proven success functioning well in a variety of office environments. Manages priorities with multiple attorneys both in our office and on site country wide. Responsible, punctual and productive team member willing to help, train others and learn as well as collaborate on projects and improve work flow.
Overview
26
26
years of professional experience
Work History
Administrative Legal Assistant
Elite Legal Practice
12.2023 - Current
- Handled office/client scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Assisted with preparation of documents.
- Assigned cases to negotiators and attorneys and followed up
- Provided legal information and answered questions from other departments
- Provided continuous training to other departments
- Collaborated with others to improve processes, both internally and with other departments
- Reviewed, filed, uploaded documents
- Diligently edited legal correspondence for grammar and spelling.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created and printed legal documents for attorneys to review.
- Developed and maintained positive relationships with clients and colleagues.
- Arranged for delivery of legal correspondence to clients, attorneys and other legal assistants
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Courier/Food Delivery Driver
Uber Eats
07.2018 - Current
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Delivered packages to customer doorsteps and business offices.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Developed strong customer base through efficient and reliable service.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
Running/Group Fitness Coach
Self-employeed
08.2013 - Current
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Kept accurate and updated client records to track progress and provide follow-up.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Designed innovative fitness plans to keep clients engaged.
- Encouraged participants to stay motivated and reach fitness goals.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Demonstrated proper form and technique to prevent injury.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Motivated participants through one-on-one instruction and positive feedback.
- Developed and implemented fitness assessment system to evaluate progress of participants.
Legal Assistant
Peters and Associates
01.2022 - 10.2023
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Helped clients with credit reports post bankruptcy and referred for credit review
- Educated clients regarding credit reporting, disputing inaccurate information, and FCRA violations
- Gathered financial information from clients for bankruptcy and debt program qualification
- Met with clients to go over documents and answer questions and concerns
- Scheduled potential clients with attorneys for consults
Substitute Paraprofessional
Hesperia Unified School District
06.2013 - 07.2018
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Provided support during classes, group lessons, and classroom activities.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student performance and provided feedback to inform instruction.
- Collaborated with other educators to plan and review instruction.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
- Developed and implemented behavior management plans for students with challenging behavior.
- Utilized variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Assisted students in mastering subject material and preparing for tests.
- Enforced school and class rules to maintain order in classroom.
- Documented student progress and provided regular updates to parents.
- Followed lesson plans designed by absent teachers.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Collaborated with others for growth and continuous improvement
- Monitored and screened visitors to verify accessibility to campus, students, and other staff
A/R Billing and Collections
Davita, Inc & American Renal Associates
04.1998 - 04.2003
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Reviewed patient eligibility and share of costs
- Worked with Medicare and Medi-Cal insurance programs
- Reviewed EOBs for accuracy
- Created individual contract plans/pricing
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted facilities and insurance companies to help assist with billing, payment, and payment issues
- Reviewed ICD9 coding and researched proper codes for bill submissions
- Gathered information for appeals including letters from medical staff, proof of ESRD, and other documentation
- Followed all HIPAA guidelines
- Contacted insurance companies to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Developed and documented collection procedures and policies to comply with government regulations.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Reviewed accounts for balance writeoffs or re-collection efforts
- Reviewed insurance benefit guides to ensure proper items were billed
Education
Paraprofessional Certificate - Early Childhood Education
HUSD
Hesperia10.2009
High School Diploma -
Washington High School
Tacoma, WA1993
Skills
- Client Communication
- File Management
- Billing and Invoicing
- Legal Research
- Document organization
- Legal Document Preparation
- Advanced word processing
- Data Management
- Correspondence
- Client service and support
- Proofreading
- Client Relations
- Legal Terminology
Timeline
Administrative Legal Assistant
Elite Legal Practice
12.2023 - Current
Legal Assistant
Peters and Associates
01.2022 - 10.2023
Courier/Food Delivery Driver
Uber Eats
07.2018 - Current
Running/Group Fitness Coach
Self-employeed
08.2013 - Current
Substitute Paraprofessional
Hesperia Unified School District
06.2013 - 07.2018
A/R Billing and Collections
Davita, Inc & American Renal Associates
04.1998 - 04.2003
Paraprofessional Certificate - Early Childhood Education
HUSD
High School Diploma -
Washington High School
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