Jennifer Francis
Bradenton,FL
Summary
Skilled approachable leader. Adept in assisting, carrying out and maintaining the procedures implemented by the store manager. Focused on team building, safety, and excellent customer service.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Sun and Surf Beach Shop
Holmes Beach Florida, FL
02.2015 - 02.2025
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Coordinated with vendors to secure product availability at competitive prices.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained inventory by checking merchandise to determine levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Physical Therapy Aide
Regional Rehab
Spring Hill, Florida
05.2008 - 01.2015
Education
High School Diploma -
Riverhead High School
Riverhead, NY06-1984
Skills
- Sales monitoring
- Recruiting and interviewing
- Policy enforcement
- Team collaboration
- Scheduling and planning
- Time management
- Goal setting
- Staff supervision
- Problem-solving
- Operations management
- Inventory management
- Customer rapport
- Customer service and satisfaction
- Verbal and written communication
- Employee performance evaluation
- Employee scheduling
- Multitasking and organization
- Adaptability and flexibility
- Money handling
- Team leadership
- Employee supervision
- Decision-making
- Orientation and training
Affiliations
- * I enjoy hiking, biking, and walking. I am a nature enthusiast.
Accomplishments
- I was written up in two newspapers and aired on the local news channel for finding and returning a costumers coin purse that contained a large sum of cash and no identification.
Timeline
Assistant Manager
Sun and Surf Beach Shop
02.2015 - 02.2025
Physical Therapy Aide
Regional Rehab
05.2008 - 01.2015
High School Diploma -
Riverhead High School
Similar Profiles
Yasanny BaezYasanny Baez
Busser at Sun & Surf Beach ClubBusser at Sun & Surf Beach Club
Jake StermanJake Sterman
Runner at Sun And Surf Beach ClubRunner at Sun And Surf Beach Club
Bridget SchwenkerBridget Schwenker
Food Service Attendant at Sun & Surf Beach ClubFood Service Attendant at Sun & Surf Beach Club