Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Frank

Customer Service
1713 Bullhead City,AZ

Summary

Customer-focused professional with a strong background in client support, account management, and team collaboration. Known for resolving customer issues promptly, communicating effectively, and creating positive experiences across diverse industries. Experienced in working with individuals and teams to ensure high service standards and smooth daily operations. Adaptable, reliable, and committed to helping customers feel heard and supported.

Overview

13
13
years of professional experience

Work History

Respite Care Provider

Cambrian Home Healthcare
Victorville, California
01.2021 - Current
  • Delivered compassionate, one-on-one care to clients, ensuring comfort, safety, and dignity.
  • Served as a trusted support for families, providing temporary care to relieve primary caregivers.
  • Answered questions about available services and referred clients to appropriate community resources.
  • Represented the agency at local events to raise awareness of programs and build community relationships.
  • Maintained accurate, timely reports on client care and service progress.

Account Manager – Client Services

All American Janitorial
Hesperia, California
01.2018 - 06.2023
  • Listened closely to customer needs and worked with teams to ensure service expectations were met.
  • Handled escalated concerns with professionalism, resolving complex problems quickly.
  • Built strong client relationships that resulted in repeat business and positive feedback.
  • Identified service improvement opportunities and implemented updates to enhance satisfaction.

Onboarding Ambassador (Customer & Employee Support)

Amazon Fulfillment Center
Redlands , CA
06.2017 - 06.2020
  • Supported over 100 new employees, answering questions and offering guidance during onboarding.
  • Explained company policies and procedures clearly to help new team members succeed.
  • Provided daily check-ins and tracked progress, offering feedback to improve performance.
  • Helped create a welcoming and efficient environment, contributing to better employee retention and morale.

Operations Manager (Customer-Facing Operations)

Berry's Injection Molding
Saint George, Utah
03.2015 - 03.2017
  • Oversaw daily production to ensure timely and accurate order fulfillment.
  • Adjusted schedules and processes based on customer demand and product quality requirements.
  • Led employee training on service quality expectations and order accuracy.
  • Worked closely with the shipping team to ensure customers received correct and timely deliveries.

Office Assistant / Shipping Coordinator

Accu Form Plastic
Hurricane, Utah
01.2013 - 03.2015
  • Processed and tracked customer orders using QuickBooks, improving order accuracy and speed.
  • Handled customer inquiries by phone and email, offering prompt, helpful service.
  • Managed shipping schedules and followed up to ensure timely delivery and customer satisfaction.
  • Maintained organized records and communicated updates to internal teams and customers.

Education

High School Diploma -

Hesperia Adult School
Hesperia, CA
09.2022

Skills

Customer Service & Client Support

  • Time Management

  • Empathy & Active Listening

  • Order Processing & Fulfillment

  • Team Collaboration & Training

  • Conflict Resolution & Problem Solving

  • Verbal & Written Communication

Customer Service & Client Support

Timeline

Respite Care Provider

Cambrian Home Healthcare
01.2021 - Current

Account Manager – Client Services

All American Janitorial
01.2018 - 06.2023

Onboarding Ambassador (Customer & Employee Support)

Amazon Fulfillment Center
06.2017 - 06.2020

Operations Manager (Customer-Facing Operations)

Berry's Injection Molding
03.2015 - 03.2017

Office Assistant / Shipping Coordinator

Accu Form Plastic
01.2013 - 03.2015

High School Diploma -

Hesperia Adult School

Similar Profiles

CREATE PROFILE
Jennifer FrankCustomer Service
Profile made at Zety.com