Jennifer Franklin
Bloomington,IL
Summary
Highly skilled Instructional Designer with a proven track record of driving results through effective content strategy and project management, specializing in developing adult-centered training programs and crafting tailored technical training solutions that accommodate diverse learning styles. My expertise includes refining training documentation and creating training materials to enhance team performance. Skilled in people-centered curriculum development and instructional practices, consistently delivering rewarding learning experiences that drive organizational success
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cybersecurity Learning & Development Team Lead
Caterpillar
Peoria, IL
09.2021 - 04.2024
- Revamp Learning team protocols for improved clarity and efficiency, fostering seamless operations and providing clear direction to team members.
- Orchestrates strategic planning for a variety of training initiatives while aligning project objectives with company goals to propel overall success.
- Nurtures collaborative relationships with external vendors to craft compelling training materials tailored for a global audience, leveraging their expertise to enrich learning experiences and nurture crucial skill development.
- Actively cross-collaborates across departments to propel projects forward, fostering synergy and alignment toward organizational objectives.
- Crafts interactive training materials designed to engage learners and enhance knowledge retention while integrating multimedia components for dynamic e-learning experiences.
- Oversees the execution of Learning team procedures, ensuring adherence to standards and facilitating the delivery of top-tier learning solutions.
- Approaches learning challenges with a research-driven mindset, pinpointing areas for improvement and presenting evidence-based strategies to optimize learning outcomes.
- Spearheads the creation and deployment of cybersecurity training initiatives to bolster organizational resilience against cyber threats and critical assets.
Instructional Designer
Caterpillar
Peoria, Illinois
08.2017 - 08.2021
- Implemented collaborative instructional design processes and standardized templates to streamline workflow and ensure consistency in project lifecycles.
- Pioneered the creation of innovative e-learning courses for business units, including resources utilizing instructional design methodology to enhance educational effectiveness and learner engagement.
- Employed the DACUM Training method to conduct Need Analysis and Job Analysis, identifying training gaps and formulating solutions to address them.
- Utilized Performance Analysis techniques to guide the planning, design, and development of job role competencies, curriculum, and assessments tailored for adult learners across diverse global audiences.
- Implemented engaging interactive elements such as quizzes, simulations, and multimedia presentations to promote active learning experiences.
- Designed robust evaluation mechanisms to measure learning outcomes and assess the effectiveness of instructional materials, ensuring alignment with organizational objectives and learner needs.
- Promoted diversity, equity, and inclusion initiatives as a member and facilitator of the GDL Diversity, Equality, and Inclusion Council.
- Skillfully managed diverse tasks and timelines across numerous projects and subject areas, using instructional design principles.
- Orchestrated the development of training content, course graphics, and content, ensuring accessibility, coherence, and alignment with project objectives for all collaborators and stakeholders.
- Established collaborative processes and standardized templates, enhancing efficiency and consistency across vital training and design projects.
Assistant Office Manager
Thornton Rave Steel Fabrication
Normal, Illinois
10.2016 - 09.2017
- Oversaw and optimized office operations, effectively managing telephone inquiries, document typing, and recordkeeping to ensure seamless workflow.
- Demonstrated exceptional verbal and written communication skills, along with meticulous attention to detail and proficiency in administrative writing.
- Utilized QuickBooks to efficiently generate invoices, handle monthly bills, and support payroll duties, ensuring accurate financial management.
- Documented comprehensive minutes of staff meetings and distributed them to owners and managers, facilitating decision-making processes.
Business Analyst Systems L & D
State Farm Insurance Inc
Bloomington, Illinois
08.2013 - 09.2016
- Developed and executed comprehensive strategies and multimedia assets across diverse channels for social media initiatives, fostering brand engagement and audience interaction.
- Oversaw content creation and implementation process for marketing teams.
- Formulated and produced a monthly community newsletter with the goal of fostering engagement and promoting events.
- Employed inventive design techniques to captivate and involve the audience, thereby stimulating increased interest and participation in community activities.
- Developed a comprehensive multi-channel marketing calendar to strategically promote webinars and the annual conference, maximizing outreach and audience engagement opportunities.
- Collaborated closely with project teams to define the scope of effort and business requirements for the development of new initiatives and enhancements, ensuring alignment with project goals and objectives.
- Executed technical writing tasks, including the creation of job aids, to provide comprehensive support for technology and software implementations.
Business Analyst Communication & Training
State Farm Insurance Inc
Normal, Illinois
05.2011 - 08.2013
- Cross-collaborated with IT projects to develop comprehensive training materials, change management and communication plans, training materials, and manuals, ensuring alignment with project objectives and timelines.
- Engaged in meticulous data gathering and managed project documentation using Lotus Notes, optimizing project efficiency and facilitating seamless coordination.
- Applied the principles of the ADDIE Training methodology to meticulously craft a curriculum, encompassing tailored training plans and manuals specifically designed for IT projects, fostering effective learning outcomes.
- Demonstrated expertise in translating complex business and technical concepts into easily understandable language for project teams and sponsors, facilitating clear communication and informed decision-making processes.
- Led the development of communication and training plan documentation for IT projects, including communication plans for materials, to bolster support for IT project objectives and foster stakeholder engagement.
Education
Master of Science - Technology - Training And Development
Illinois State University
Normal, IL05-2006
Bachelor of Science - Economics
Illinois State University
Normal, IL12-1992
Skills
- Mentoring and coaching
- Instructional Designer
- Content Management
- ADDIE Model
- Project Management
- Curriculum Development and Design
- E-Learning
- Verbal & Written Communication
- Training Design & Facilitation
- Interviewing and Recruiting
- Skill Assessment and Evaluation
- Adult Learning Theories
Certification
- Training and Development Certification - Illinois State University
- Project Management Certification course completion - Illinois State University
- ATD Instructional Design Certification Program
- CIAP Training
- DACUM Certification
Technology Tools
- MS Office 365
- OneDrive
- Adobe Creative Suites
- Articulate Rise 360
- Articulate Storyline
- Workday
Timeline
Cybersecurity Learning & Development Team Lead
Caterpillar
09.2021 - 04.2024
Instructional Designer
Caterpillar
08.2017 - 08.2021
Assistant Office Manager
Thornton Rave Steel Fabrication
10.2016 - 09.2017
Business Analyst Systems L & D
State Farm Insurance Inc
08.2013 - 09.2016
Business Analyst Communication & Training
State Farm Insurance Inc
05.2011 - 08.2013
Master of Science - Technology - Training And Development
Illinois State University
Bachelor of Science - Economics
Illinois State University
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