Jennifer Franklin
Tuttle
Summary
Dynamic Patient Access Specialist with proven expertise at Integris Community Hospital in electronic health record management and effective communication. Skilled in payment processing and maintaining compliance with regulations, I excel in optimizing patient intake processes, ensuring accuracy, and training new team members to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
Integris Community Hospital
12.2020 - Current
- Prepare accurate files by collecting patients' personal and billing information.
- Verify the correct date of birth, first name, and last name of the patient.
- Update records in the EPIC system, carefully protecting patient information, and verifying data.
- Assist with admitting and discharging, coordinating records, and coordinating paperwork to carry out smooth processes.
- Follow EMTALA regulations and HIPAA on all patients.
- DNV compliance.
- Log cash collected, generate receipts, and maintain balance cash at all times.
- Consistently obtain and copy/scan insurance cards and driver's licenses.
- Train new team members in registration, pulling of insurance benefits, and ways to exceed performance expectations.
- Key in new data from patients, staff, and forms with high accuracy.
- Avoid errors or delays by maintaining well-organized and current files.
- Respond to medical record requests from patients, physicians, and hospitals.
- Keep all areas clean, organized, and in line with company professional standards.
- Maintain a pleasant disposition, a positive attitude, and possess the ability to maintain a cordial and professional approach.
Lead PAS
Integris Community Hospital
08.2009 - Current
Insurance Specialist
Community Hospital South
05.2012 - 11.2020
- Verified that the surgery orders stated the correct DOB, name, and part of the body as the procedure.
- Verified personal as well as health information of the patient.
- Verified authorizations for the procedure by using CPT and ICD-10 codes given by the doctor.
- Maintain an open line of communication with co-workers, supervisors, and administration.
- Communicated with patients in a timely manner about co-payments, deductibles, and co-insurance due at the time of services.
- Pre-register all scheduled patients three days prior to the procedure date.
- Worked closely and cooperatively with the physician's office staff.
- Utilized online programs to verify insurance eligibility and benefits, documenting findings on the patient account.
Education
High School Diploma -
Del City High School
05-1988
Skills
- Electronic health record management
- Word processing skills
- Administrative paperwork handling
- Faxing and copying services
- Telecommunication skills
- Mathematical calculations
- Scanning documents
- Effective written communication
- Payment and insurance processing
- Prioritization of tasks
- Time efficiency strategies
- Order fulfillment
Timeline
Patient Access Specialist
Integris Community Hospital
12.2020 - Current
Insurance Specialist
Community Hospital South
05.2012 - 11.2020
Lead PAS
Integris Community Hospital
08.2009 - Current
High School Diploma -
Del City High School
Personal Information
Custom
other
Similar Profiles
Jennifer FranklinJennifer Franklin
Patient Access Specialist at Integris Community HospitalPatient Access Specialist at Integris Community Hospital
Caleb ReavaCaleb Reava
ED Tech/NRAEMT at INTEGRIS Community HospitalED Tech/NRAEMT at INTEGRIS Community Hospital
Clairessa SearightClairessa Searight
RN, Emergency Department at Integris Community HospitalRN, Emergency Department at Integris Community Hospital
Kaitlyn OgleKaitlyn Ogle
Licensed Practical Nurse at Specialty Care PediatricsLicensed Practical Nurse at Specialty Care Pediatrics
Mason GrubbMason Grubb
Lead Solar Installer at Nivo SolarLead Solar Installer at Nivo Solar