Jennifer Franks
Wooster
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Bookstore Associate
Books In Stock
Wooster, OH
07.2024 - Current
- Assisted customers in locating and selecting books to enhance their shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained organized inventory displays, promoting featured titles and increasing customer engagement.
- Trained new associates on operational procedures and customer service best practices to maintain high standards.
Director of Event Management
Thunderhead Pines
Wooster, OH
07.2024 - Current
- Developed and implemented strategic event plans to enhance attendee experience and engagement.
- Coordinated cross-functional teams to ensure seamless execution of large-scale events.
- Managed vendor relationships to negotiate contracts and optimize service delivery for events.
- Delivered memorable experiences for clients with meticulous attention to detail in planning exclusive receptions or dinners tailored specifically around their preferences.
OWNER
Frankly Jen Boutique
Wooster, OHIO
09.2021 - Current
- Opened a business focused on women's fashion
- Managed the daily operations related to customer service, inventory management, and marketing.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Managed budgets effectively by accurately forecasting expenses and revenues.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
PERMIT ASSISTANT
S.A. Comunale
Barberton, OHIO
11.2015 - 08.2017
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
- Sent email, mail and memo correspondence on behalf of executives.
- Created spreadsheets and data for new projects.
- Obtained signatures for financial documents and internal and external invoices.
- Provided administrative support to team members and management in daily tasks.
- Answered questions and concerns regarding company products, services and prices.
- Recorded customer transactions and filed receipts.
CLERICAL FLOATER
Central Ohio Primary Care
Columbus, OHIO
05.2013 - 05.2015
- Drafted and sent out emails and memos for seamless communication.
- Simplified office procedures to increase efficiency and productivity.
- Compiled data accurately and entered it into databases for easy retrieval.
- Responded quickly to urgent requests from staff members or customers.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Scheduled appointments, maintaining calendars for personnel.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
Education
COMMUNICATION -
Cleveland State University
Cleveland, OH, USHIGH SCHOOL DIPLOMA - undefined
North Olmsted High School
North Olmsted, Ohio05-2010
Skills
- Customer Relations
- Client Service
- Business Planning
- Verbal and Written Communication
- Design Coordination
- Sales Leadership
- Organizational growth
- Phone etiquette
- Creative direction
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Bookstore Associate
Books In Stock
07.2024 - Current
Director of Event Management
Thunderhead Pines
07.2024 - Current
OWNER
Frankly Jen Boutique
09.2021 - Current
PERMIT ASSISTANT
S.A. Comunale
11.2015 - 08.2017
CLERICAL FLOATER
Central Ohio Primary Care
05.2013 - 05.2015
HIGH SCHOOL DIPLOMA - undefined
North Olmsted High School
COMMUNICATION -
Cleveland State University