Cerner
Clinic Operations Manager | Practice Manager
Barrow Neurological Institute | Valley PM&R
11.2021 - 12.2024
Jennifer Franks
Practice Administration
Phoenix,AZ
Summary
Results-driven Operations Manager with extensive experience in medical clinic management, focusing on process optimization, patient satisfaction enhancement, and clinic efficiency. Expertise in strategic planning, staff management, and healthcare compliance has led to significant improvements in operational procedures and high-quality patient care. Notable achievements include innovative workflow solutions that boosted staff productivity and overall clinic performance. Aiming to leverage skills to further enhance operational excellence within a dynamic healthcare environment.
Timeline
Billing Specialist II
Terros Health
09.2020 - 11.2021
Practice Administrator
Spectrum Medical Group | Dr. Thanes Vanig
10.2017 - 08.2020
Case Manager
McKesson Specialty Health
09.2016 - 09.2017
Associate of Science -
Palmer College of Chiropractic
06.1987 - 06.1988
High School Diploma -
Iron Mountain High School
09.1983 - 06.2022
Education
High School Diploma -
Iron Mountain High School
Iron Mountain, MI 09.1983 - 06.2022
Associate of Science -
Palmer College of Chiropractic
Davenport, IA 06.1987 - 06.1988
Skills
- Claims management
- Billing cycle performance
- Account monitoring
- Cash flow management
- Revenue optimization
- Revenue metrics analysis
- Procedure optimization
- Budgetary analysis
- Clinical team guidance
- CRM tracking
- Medical billing
Overview
33
33
years of professional experience
Work History
Clinic Operations Manager | Practice Manager
Barrow Neurological Institute | Valley PM&R
Phoenix, AZ
11.2021 - 12.2024
- Managed operations, improving both care standards and overall clinic productivity.
- Oversaw clinical functions to identify improvement areas and implemented productivity initiatives.
- Developed and established policies for efficient practice management.
- Facilitated discussions for policy amendments during staff meetings.
- Guaranteed adherence to health and safety regulations.
Refined the process of medication preparation, combination, and tracking. - Conducted team gatherings for updates, feedback collection, and strategic discussions.
- Managed financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Generated reports monitoring essential performance metrics, including revenue growth and operational
efficiency. - Developed and executed programs for medical facility personnel administration.
- Streamlined the record-keeping process for accurate reporting.
- Increased operational effectiveness via complete practice support.
- Analyzed administrative processes, identified inefficiencies, developed remediation strategies.
- Provided training to interns and new team members on office procedures.
- Enhanced team performance through guidance and evaluative comments.
- Managed the hiring process along with overseeing employee training and schedule coordination.
Billing Specialist II
Terros Health
Phoenix, AZ
09.2020 - 11.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Practice Administrator
Spectrum Medical Group | Dr. Thanes Vanig
Phoenix, AZ
10.2017 - 08.2020
- Managed operations, improving both care standards and overall clinic productivity.
- Oversaw clinical functions to identify improvement areas and implemented productivity initiatives.
- Developed and established policies for efficient practice management.
- Guaranteed adherence to health and safety regulations.
Refined the process of medication preparation, combination, and tracking. - Assisted in the approval process for 340b pharmacy, clinic set and design for our 501(c)(3) foundation.
- Conducted team gatherings for updates, feedback collection, and strategic discussions.
- Managed financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Generated reports monitoring essential performance metrics, including revenue growth and operational
efficiency. - Developed and executed programs for medical facility personnel administration.
- Increased operational effectiveness via complete practice support.
- Analyzed administrative processes, identified inefficiencies, developed remediation strategies.
- Enhanced team performance through guidance and evaluative comments.
- Managed the hiring process along with overseeing employee training and schedule coordination.
- Facilitated discussions for policy amendments during staff meetings.
Case Manager
McKesson Specialty Health
Scottsdale, AZ
09.2016 - 09.2017
- Coordinated support services and optimized communication between healthcare workers and patients.
- Optimized program resource utilization to prevent unnecessary delay of medication for the patient,
Using Salesforce and facility EMR system to update patient records, transmit pharmacy prescriptions and transfer files. - Coordinated between various entities to manage cases.
Researched customer health insurance plans to provide prescription authorization and efficient patient care. - Consulted with customers via telephone to assist with navigating pharmacy systems and completing requests.
Worked with insurance companies to process claims, resolve problems, and obtain payments. - Established and updated patient profiles, including lists of medications and insurance details.
- Delivered quality care to customers through close collaboration with pharmacist.
- Maintained lines of communication with patients, providing instructions and general support.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Communicated extensively with patients to provide assistance, support, and instructions.
Answered patient questions regarding medication.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- PrEP/PEP Navigator
- HIV Navigator
- AHA BLS
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridAffiliations
- Phoenix Fast-Track Cities Initiative
Software
Athenahealth IDX
EPIC
Allscripts
EClinicalWorks
NextGen
AdvancedMD
NextGen
Medisoft
OfficeAlly
Experian eCare NEXT
Languages
English
Native language
Spanish
Elementary (A2)
A2
Similar Profiles
BROOKE AMEISBROOKE AMEIS
EMU/MEG/Surgical Program Coordinator at Barrow Neurological InstituteEMU/MEG/Surgical Program Coordinator at Barrow Neurological Institute
Phoebe JonesPhoebe Jones
Neuro ICU Registered Nurse at Barrow Neurological InstituteNeuro ICU Registered Nurse at Barrow Neurological Institute
Jessica GarciaJessica Garcia
Program Coordinator at Barrow Neurological InstituteProgram Coordinator at Barrow Neurological Institute