Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Jennifer Franz

Jennifer Franz

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Summary

Dynamic Internal Medicine Nurse Practitioner at Froedtert Community Physicians, recognized for patient experience and clinical excellence in quality improvement initiatives. Proficient in EPIC charting and care coordination, I foster interdisciplinary collaboration and enhance patient experiences through effective communication with superior problem-solving skills. Committed to delivering compassionate, patient-centered care while optimizing healthcare processes.

Collaborates with teams to optimize clinical processes that align with organizational outcomes, enhance staff efficiency, and address complex patient care needs.

Overview

20
20
years of professional experience

Work History

Internal Medicine Nurse Practitioner

Froedtert Community Physicians
West Bend
01.2015 - Current
  • Deliver high-quality, compassionate, patient-centered care to enhance patient experiences.
  • Participated in Community Physician Primary Care Redesign Workflow Committee to optimize processes.
  • Serve as a mentor and resource for APPs at WBHC to foster professional development.
  • Serve as an EPIC Superuser, supporting Physicians and APPs in Internal Medicine.
  • Engaged in MWC APP Leadership Opportunities to promote leadership skills among peers.
  • Contributed to APP Communication Forum, providing input for APP council development.
  • Recognized as High Performing Provider for participation in APP Utilization-focused project to boost productivity.
  • Received Clinical Excellence in Primary Care Award for exemplary performance in quality and patient satisfaction.
  • Refine workflows for the shared practice care team to maximize efficiency by physicians and APPs, alongside maintaining exceptional patient care standards.
  • Participated in Community Physicians Reducing Burnout workgroup to address healthcare provider challenges.
  • Collaborated with Endocrinology Diabetes Workgroup to enhance interdisciplinary patient care.

Contract Skilled Care Nurse Practitioner

Clearview Long Term and Rehabilitation
Juneau
01.2016 - 01.2021
  • Deliver and coordinate comprehensive care for acute and chronic conditions across Traumatic Brain Injury Unit, Individuals with Intellectual Disabilities, Medicare Sub-acute rehab unit, Behavioral Health unit, and Long-term care units.

Walk-in Care Nurse Practitioenr

Infinity HealthCare Inc.
West Bend
04.2016 - 12.2019
  • Delivered acute care to walk-in patients, ranging from infants to geriatrics.
  • Executed orthopedic and minor office procedures with precision and efficiency.

Associate Medical Director for Primary Care

Froedtert Community Physicians
West Bend
07.2017 - 12.2018
  • Led initiatives for continuous process improvement and effective change management in care delivery.
  • Supported operational changes and redesign of care delivery processes to enhance efficiency.
  • Championed site performance metrics, focusing on quality of care and operational efficiency.
  • Fostered a positive culture for change among care teams to improve patient experience.
  • Encouraged adoption of standardized work practices in site operations and care delivery.
  • Collaborated with Site Medical Director on operational issues and provider performance.
  • Participated in orientation and mentorship of new site providers regarding workflows and informatics.
  • Contributed insights to Market Medical Director leadership team concerning site-specific operational matters.

House Supervisor- Registered Nurse

Clearview Long-term Care and Rehabilitation
Juneau
01.2006 - 01.2016
  • Supervised nursing staff to ensure quality patient care and compliance with protocols.
  • Coordinated patient care activities among interdisciplinary teams for optimal service delivery.
  • Managed staffing schedules to maintain adequate nurse-to-patient ratios during shifts.
  • Implemented quality assurance protocols to enhance patient safety and care practices.
  • Facilitated communication between medical staff, patients, and families regarding treatment plans.
  • Monitored patient conditions and reported changes to physicians for timely interventions.
  • Resolved conflicts among staff members to promote a collaborative work environment.
  • Enforced disease prevention protocols among staff members, patients and visitors.
  • Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
  • Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
  • Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
  • Maintained accurate records of patient care activities, treatments, medications and changes in condition.
  • Performed patient assessments, developed care plans and monitored progress.
  • Ensured nursing team is compliant with all regulatory requirements including HIPAA and OSHA regulations.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Clinical Nurse Educator

Aurora Medical Center Oshkosh
Oshkosh
04.2010 - 02.2015
  • Completed annual education for staff in emergency department.
  • Collaborated with Emergency Department Manager to enhance training processes.
  • Developed and revised educational modules for emergency department personnel.
  • Served as instructor for BLS, ACLS, and PALS programs.
  • Presented CEN certification course topics to prepare staff effectively.
  • Assisted with process improvement initiatives within emergency department operations.
  • Participated in quality initiatives for STEMI, Stroke, and Trauma patient care.
  • Maintained Stroke Center of Excellence status as Stroke Coordinator.

Emergency Department Registered Nurse

Aurora Medical Center Oshkosh
Oshkosh
12.2009 - 02.2015
  • Delivered emergency nursing care to emergency department patients with precision.
  • Certified in TNCC, BLS, PALS, and ACLS for optimal patient safety.
  • Provided direct patient care across diverse clinical settings, enhancing overall service quality.
  • Administered medications and monitored patient responses to ensure effective treatment outcomes.
  • Mentored new nurses, facilitating smooth onboarding and integration into team dynamics.
  • Ensured strict compliance with health regulations and safety protocols at all times.
  • Monitored vital signs and assisted with medical procedures to support patient care.
  • Documented patient progress notes accurately in electronic medical record system.
  • Evaluated effectiveness of interventions through ongoing assessment of patient responses.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Provided emotional support and comfort to families during difficult times.
  • Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.

Emergency Department Registered Nurse- Causal

Aurora Medical Center Washington County
Hartford
01.2007 - 01.2015
  • Delivered emergency nursing care to emergency department patients with precision.
  • Certified in TNCC, BLS, PALS, and ACLS for optimal patient safety.
  • Provided direct patient care across diverse clinical settings, enhancing overall service quality.
  • Administered medications and monitored patient responses to ensure effective treatment outcomes.
  • Mentored new nurses, facilitating smooth onboarding and integration into team dynamics.
  • Ensured strict compliance with health regulations and safety protocols at all times.
  • Monitored vital signs and assisted with medical procedures to support patient care.
  • Documented patient progress notes accurately in electronic medical record system.
  • Evaluated effectiveness of interventions through ongoing assessment of patient responses.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Provided emotional support and comfort to families during difficult times.
  • Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.

Intensive Care Registered Nurse

Aurora Medical Center Washington County
Hartford
01.2007 - 12.2009
  • Monitored vital signs and assessed patient conditions in intensive care unit.
  • Administered medications and managed intravenous therapy for critically ill patients.
  • Collaborated with multidisciplinary teams to develop patient care plans.
  • Educated families on treatment plans and provided emotional support during crises.
  • Maintained accurate patient records and documentation throughout shifts.
  • Implemented infection control protocols to ensure patient safety and compliance.
  • Assisted in emergency procedures, providing critical support to medical staff.
  • Trained new nurses on intensive care procedures and best practices for care delivery.
  • Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol, and procedures.
  • Completed patient assessments, triaged and recorded patient histories, symptoms and observations.
  • Participated in development, implementation and evaluation of action plans for continuous performance improvement.
  • Provided life support measures such as cardiopulmonary resuscitation or trauma stabilization techniques during emergency situations.
  • Served as an advocate for critically ill patients by ensuring their rights were respected during their stay at the ICU.
  • Demonstrated proficiency in utilizing specialized equipment such as ventilators and monitors that are used in intensive care settings.
  • Maintained accurate documentation of all patient observations, interventions, and treatments according to hospital policy.
  • Provided compassionate care to families of critically ill patients.
  • Participated in performance improvement activities within the Intensive Care Unit.
  • Conducted physical assessments, monitored vital signs, and provided medical treatments to critically ill patients.

Medical/Surgical Registered Nurse

Aurora Medical Center Washington County
Hartford
01.2006 - 01.2007
  • Delivered patient care in medical-surgical units during complex procedures.
  • Monitored vital signs and reported changes to healthcare team members.
  • Assisted in training new nursing staff on operational protocols and procedures.
  • Implemented infection control measures following hospital guidelines and best practices.
  • Provided emotional support to patients and families by listening to their concerns.
  • Monitored vital signs, administered intravenous fluids, medications, blood transfusions and other treatments according to physician orders.
  • Cared expertly for individuals with wide array of medical issues such as pulmonary, cardiology and infectious disease patients.
  • Conducted assessments upon admission of new patients in order to develop an individualized plan of care.
  • Collaborated with interdisciplinary team members to ensure optimal patient outcomes.
  • Demonstrated effective communication skills when interacting with patients, families and healthcare team members.
  • Managed multiple tasks simultaneously while maintaining focus on quality patient care.
  • Maintained a safe environment for patients by adhering to established policies and procedures regarding medication administration and infection control practices.
  • Maintained aseptic environment to prevent patient infections or other unwanted outcomes.
  • Evaluated effectiveness of interventions through observation of clinical indicators such as pain level, breathing rate or laboratory values.
  • Monitored unexpected patient events, interactions or outcomes and recorded incident report in certain situations.
  • Delivered physician-ordered treatments and monitored responses to quickly spot complications and side effects.
  • Assisted physicians with procedures as needed during rounds or bedside examinations.
  • Identified potential risk factors which could lead to complications during recovery periods.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Coordinated discharge planning to ensure continuity of care post-hospitalization.

Education

Master of Science - Family Nurse Practitioner

Concordia University
Mequon, WI
03-2014

Bachelor of Science - Nursing

University of Oshkosh
Oshkosh, WI
03-2010

Skills

  • EPIC charting
  • Clinical assessments
  • Care coordination
  • Quality improvement
  • Chronic disease management
  • Patient education
  • Patient-centered care
  • Process improvement
  • Clinical leadership
  • Interdisciplinary collaboration
  • Healthcare policy compliance
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Diagnosing patients
  • Patient relationship management
  • Clinical education
  • Clinical quality improvement
  • CPR/AED

Affiliations

  • I am actively involved in my community as a volunteer for various roles for the local baseball teams/clubs, serving on the St. Stephen Board of Education or participating in our high school booster club activities.

References

References available upon request.

Timeline

Associate Medical Director for Primary Care

Froedtert Community Physicians
07.2017 - 12.2018

Walk-in Care Nurse Practitioenr

Infinity HealthCare Inc.
04.2016 - 12.2019

Contract Skilled Care Nurse Practitioner

Clearview Long Term and Rehabilitation
01.2016 - 01.2021

Internal Medicine Nurse Practitioner

Froedtert Community Physicians
01.2015 - Current

Clinical Nurse Educator

Aurora Medical Center Oshkosh
04.2010 - 02.2015

Emergency Department Registered Nurse

Aurora Medical Center Oshkosh
12.2009 - 02.2015

Emergency Department Registered Nurse- Causal

Aurora Medical Center Washington County
01.2007 - 01.2015

Intensive Care Registered Nurse

Aurora Medical Center Washington County
01.2007 - 12.2009

House Supervisor- Registered Nurse

Clearview Long-term Care and Rehabilitation
01.2006 - 01.2016

Medical/Surgical Registered Nurse

Aurora Medical Center Washington County
01.2006 - 01.2007

Master of Science - Family Nurse Practitioner

Concordia University

Bachelor of Science - Nursing

University of Oshkosh
Jennifer Franz