Summary
Quote
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Software
Timeline
Work Availability
Work Preference
Interests
Generic
JENNIFER FRATES

JENNIFER FRATES

Calimesa,CA

Summary

Organized, driven, and dependable professional with a positive attitude; successful at multitasking. Willingness to take on added responsibilities to meet team goals. Possessing a breadth of experience and knowledge, strong work ethic, and advanced complex problem solving skills. Experience in leadership, training and development of employees, adherence to, and enforcement of organizational policies and procedures.

Quote

"Change is inevitable. Change will always happen, but you have to apply direction to change, and that's when it's progress." — Doug Baldwin

Overview

28
28
years of professional experience
1
1
Language

Work History

Public Safety Dispatcher

City Of Beaumont
2006.10 - Current
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
  • Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
  • Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
  • Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
  • Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Certified Communications Training Officer since 2008
  • Former Treasurer for Beaumont Police Officers Association 2016-2018
  • Lead Dispatcher, in a probationary capacity, from April 2022 to January 2023.
  • Emergency Number Professional Certification, May 2024

Sales Assistant

Countrywide Financial
2006.01 - 2006.10
  • Responsible for the day-to-day logistical needs of assigned Account Executive, acting as a source for names and numbers of applicable contact brokers, and performing administrative functions.
  • Pricing loans and following flow of submitted loans.
  • Ability to utilize company software and programs and other computer programs such as Excel, PowerPoint, Word and Lotus.
  • Selling, scheduling, interfacing and coordinating.
  • Supported the successful closing of loans by preparing accurate and timely loan documentation packages.
  • Developed strong relationships with referral partners, such as real estate agents and financial planners, to expand business opportunities.
  • Checked loan documents for accuracy prior to closing.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Worked with underwriters to fix application problems and resolve issues.

Sales Office Coordinator

Washington Mutual Home Loans
2005.05 - 2006.01
  • Responsible for the day to day logistical needs of the office, acting as a source for names and numbers of applicable contact brokers
  • Reduced administrative workload with effective delegation, task prioritization, and time management.
  • Streamlined office operations for increased productivity and enhanced customer satisfaction.
  • Managed inventory levels effectively to keep track of office supplies needed consistently updated according to current demands.
  • Assisted in budget management by tracking expenses, analyzing trends, and identifying cost-saving opportunities.
  • Maintained a well-organized filing system to ensure easy access to critical documents for timely decisionmaking.
  • Ensured smooth daily operations by troubleshooting technical issues in software programs used within the office.
  • Assisted WLC Manager with administrative functions
  • Memo and Report creation and dissemination
  • Acted as the office receptionist, greeting brokers
  • Developed marketing for the WLC and assisted Account Managers with the development and implementation of marketing plans
  • Constructed and maintained a compilation of marketing tools and materials for review and use by the office staff
  • Retrieving and disseminating communications available via the computer
  • Trained new hires on existing company software and programs
  • Set up computer systems and communication devices
  • Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.

Financial Service Specialist

Union Bank Of California
1997.11 - 2005.05
  • Identifying customer needs, acquainting them with the Bank's services and motivating the customer to take action
  • Identified, marketed and recommended bank products and services to achieve individual sales.
  • Developed strong relationships with clients, creating lasting connections that contributed to business growth.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
  • Managed risk effectively by adhering to bank policies and procedures during transactions.
  • Reached out, generated appointments and built new relationships to grow business.
  • Cross-sold credit cards, loans and other bank products.
  • Making business development calls to consumers and merchants in the immediate neighborhood
  • Interviewing consumer loan applicants; providing general information to customers concerning consumer loans; and reviewing consumer loan applications
  • Required an in-depth knowledge of sales techniques and the types of service/products offered by the bank
  • Well-developed verbal and written communication skills
  • Ability to analyze account relationships and accomplish tasks independent of supervisor to meet predetermined quota
  • Cash handling
  • Opening and closing bank branch procedures

Juvenile Corrections Officer

County Of San Bernardino Probation Department
1999.11 - 2002.10
  • Supervised, observed, and provided care, custody, and physical control of court wards
  • Required to possess the ability to restrain or apprehend and control potentially violent and combative wards
  • Responsible for enforcing security measures in the control of an assigned unit and enforcing disciplinary policies.
  • Responsible for preparing clear and concise incident reports, documenting shift activities, developing treatment plans, and conducting group counseling sessions.
  • Maintained detailed records of resident behavior and progress, providing regular reports to supervisory staff for review and analysis.
  • Implemented daily routines that promoted structure and consistency for all residents within the juvenile correctional facility.
  • Reduced conflicts among residents by implementing effective communication strategies and conflict resolution techniques.
  • Maintained a secure environment for staff and residents through diligent observation, documentation, and intervention as needed.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed incident reports when disorder or violence occurs.

Education

Master of Science - Law Enforcement And Public Safety Leadership

University of San Diego
San Diego, CA
05.2025

Associate of Science - Paralegal Studies

Riverside City College
Riverside
06.2019

Associate of Science - Business Administration And Management

Riverside City College
Riverside, CA
12.2010

Bachelor of Arts - Sociology

California State University - San Bernardino
San Bernardino, CA
09.2000

Skills

  • Analytical Problem Solver
  • Financial Management
  • Efficient and Effective Multi-tasker
  • Adherence to Policy and Procedure
  • Team Building and Collaboration
  • Organizational Skills
  • Adaptability and Flexibility
  • Research and Data Collection
  • Written and Verbal Communication
  • Technical Aptitude with Proficiencies in Software and Computer Systems
  • Documentation And Reporting
  • Information Security and Data Systems Operation

Affiliations

  • Treasurer - Beaumont Police Officers Association Foundation
  • Support Services Board Representative - Beaumont Police Officers Association
  • Member - Association of Public-Safety Communications Officials (APCO)
  • Member - National Emergency Number Association, California Chapter
  • Member - The National Society Daughters of the American Revolution
  • Member - Kappa Delta Alumni
  • Member - Inland Empire Blue Bells

Languages

Spanish
Professional Working

Accomplishments

  • Letter of Appreciation, May 2024
  • Sergeant Commendation, June 2024
  • Sergeant Commendation, March 2023
  • Chiefs Commendation, September 2018
  • Sergeant Commendation, July 2017
  • Lieutenant Commendation, February 2016
  • Sergeant Commendation, May 2012
  • Employee Longevity Award, City of Beaumont, 2011, 2016, 2021

Certification

  • Emergency Number Professional, 2024
  • Advanced Public Safety Dispatcher, California POST, 2013
  • Communications Training Officer, 2008

Software

SQL

Timeline

Public Safety Dispatcher

City Of Beaumont
2006.10 - Current

Sales Assistant

Countrywide Financial
2006.01 - 2006.10

Sales Office Coordinator

Washington Mutual Home Loans
2005.05 - 2006.01

Juvenile Corrections Officer

County Of San Bernardino Probation Department
1999.11 - 2002.10

Financial Service Specialist

Union Bank Of California
1997.11 - 2005.05

Master of Science - Law Enforcement And Public Safety Leadership

University of San Diego

Associate of Science - Paralegal Studies

Riverside City College

Associate of Science - Business Administration And Management

Riverside City College

Bachelor of Arts - Sociology

California State University - San Bernardino

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefits401k matchPersonal development programsCompany Culture

Interests

Faith-based Religion

Family

Music

Nature

Mental Wellness

Travel

JENNIFER FRATES