JENNIFER FRATES
Calimesa,CA
Summary
Organized, driven, and dependable professional with a positive attitude; successful at multitasking. Willingness to take on added responsibilities to meet team goals. Possessing a breadth of experience and knowledge, strong work ethic, and advanced complex problem solving skills. Experience in leadership, training and development of employees, adherence to, and enforcement of organizational policies and procedures.
Quote
"Change is inevitable. Change will always happen, but you have to apply direction to change, and that's when it's progress." — Doug Baldwin
Overview
28
28
years of professional experience
1
1
Language
Work History
Public Safety Dispatcher
City Of Beaumont
10.2006 - Current
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Certified Communications Training Officer since 2008
- Former Treasurer for Beaumont Police Officers Association 2016-2018
- Lead Dispatcher, in a probationary capacity, from April 2022 to January 2023.
- Emergency Number Professional Certification, May 2024
Sales Assistant
Countrywide Financial
01.2006 - 10.2006
- Responsible for the day-to-day logistical needs of assigned Account Executive, acting as a source for names and numbers of applicable contact brokers, and performing administrative functions.
- Pricing loans and following flow of submitted loans.
- Ability to utilize company software and programs and other computer programs such as Excel, PowerPoint, Word and Lotus.
- Selling, scheduling, interfacing and coordinating.
- Supported the successful closing of loans by preparing accurate and timely loan documentation packages.
- Developed strong relationships with referral partners, such as real estate agents and financial planners, to expand business opportunities.
- Checked loan documents for accuracy prior to closing.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
Sales Office Coordinator
Washington Mutual Home Loans
05.2005 - 01.2006
- Responsible for the day to day logistical needs of the office, acting as a source for names and numbers of applicable contact brokers
- Reduced administrative workload with effective delegation, task prioritization, and time management.
- Streamlined office operations for increased productivity and enhanced customer satisfaction.
- Managed inventory levels effectively to keep track of office supplies needed consistently updated according to current demands.
- Assisted in budget management by tracking expenses, analyzing trends, and identifying cost-saving opportunities.
- Maintained a well-organized filing system to ensure easy access to critical documents for timely decisionmaking.
- Ensured smooth daily operations by troubleshooting technical issues in software programs used within the office.
- Assisted WLC Manager with administrative functions
- Memo and Report creation and dissemination
- Acted as the office receptionist, greeting brokers
- Developed marketing for the WLC and assisted Account Managers with the development and implementation of marketing plans
- Constructed and maintained a compilation of marketing tools and materials for review and use by the office staff
- Retrieving and disseminating communications available via the computer
- Trained new hires on existing company software and programs
- Set up computer systems and communication devices
- Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
Financial Service Specialist
Union Bank Of California
11.1997 - 05.2005
- Identifying customer needs, acquainting them with the Bank's services and motivating the customer to take action
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Reached out, generated appointments and built new relationships to grow business.
- Cross-sold credit cards, loans and other bank products.
- Making business development calls to consumers and merchants in the immediate neighborhood
- Interviewing consumer loan applicants; providing general information to customers concerning consumer loans; and reviewing consumer loan applications
- Required an in-depth knowledge of sales techniques and the types of service/products offered by the bank
- Well-developed verbal and written communication skills
- Ability to analyze account relationships and accomplish tasks independent of supervisor to meet predetermined quota
- Cash handling
- Opening and closing bank branch procedures
Juvenile Corrections Officer
County Of San Bernardino Probation Department
11.1999 - 10.2002
- Supervised, observed, and provided care, custody, and physical control of court wards
- Required to possess the ability to restrain or apprehend and control potentially violent and combative wards
- Responsible for enforcing security measures in the control of an assigned unit and enforcing disciplinary policies.
- Responsible for preparing clear and concise incident reports, documenting shift activities, developing treatment plans, and conducting group counseling sessions.
- Maintained detailed records of resident behavior and progress, providing regular reports to supervisory staff for review and analysis.
- Implemented daily routines that promoted structure and consistency for all residents within the juvenile correctional facility.
- Reduced conflicts among residents by implementing effective communication strategies and conflict resolution techniques.
- Maintained a secure environment for staff and residents through diligent observation, documentation, and intervention as needed.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed incident reports when disorder or violence occurs.
Education
Master of Science - Law Enforcement And Public Safety Leadership
University of San Diego
San Diego, CA05.2025
Associate of Science - Paralegal Studies
Riverside City College
Riverside06.2019
Associate of Science - Business Administration And Management
Riverside City College
Riverside, CA12.2010
Bachelor of Arts - Sociology
California State University - San Bernardino
San Bernardino, CA09.2000
Skills
- Analytical Problem Solver
- Financial Management
- Efficient and Effective Multi-tasker
- Adherence to Policy and Procedure
- Team Building and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Research and Data Collection
- Written and Verbal Communication
- Technical Aptitude with Proficiencies in Software and Computer Systems
- Documentation And Reporting
- Information Security and Data Systems Operation
Affiliations
- Treasurer - Beaumont Police Officers Association Foundation
- Support Services Board Representative - Beaumont Police Officers Association
- Member - Association of Public-Safety Communications Officials (APCO)
- Member - National Emergency Number Association, California Chapter
- Member - The National Society Daughters of the American Revolution
- Member - Kappa Delta Alumni
- Member - Inland Empire Blue Bells
Languages
Spanish
Professional Working
Accomplishments
- Letter of Appreciation, May 2024
- Sergeant Commendation, June 2024
- Sergeant Commendation, March 2023
- Chiefs Commendation, September 2018
- Sergeant Commendation, July 2017
- Lieutenant Commendation, February 2016
- Sergeant Commendation, May 2012
- Employee Longevity Award, City of Beaumont, 2011, 2016, 2021
Certification
- Emergency Number Professional, 2024
- Advanced Public Safety Dispatcher, California POST, 2013
- Communications Training Officer, 2008
Software
SQL
Timeline
Public Safety Dispatcher
City Of Beaumont
10.2006 - Current
Sales Assistant
Countrywide Financial
01.2006 - 10.2006
Sales Office Coordinator
Washington Mutual Home Loans
05.2005 - 01.2006
Juvenile Corrections Officer
County Of San Bernardino Probation Department
11.1999 - 10.2002
Financial Service Specialist
Union Bank Of California
11.1997 - 05.2005
Master of Science - Law Enforcement And Public Safety Leadership
University of San Diego
Associate of Science - Paralegal Studies
Riverside City College
Associate of Science - Business Administration And Management
Riverside City College
Bachelor of Arts - Sociology
California State University - San Bernardino
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefits401k matchPersonal development programsCompany CultureInterests
Faith-based Religion
Family
Music
Nature
Mental Wellness
Travel
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