Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Freeman

Customer Service Manager
Ellenwood,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

17
17
years of professional experience

Work History

Customer Service Manager

Publix Super Markets Inc.
11.2005 - Current
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Assisted with pricing questions, inventory availability and changes to existing orders in fresh departments.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to store manager.
  • Increased and maintained controlled department training and development over 99.89% over district's goal.
  • Researched and corrected customer concerns to promote company loyalty.
  • Increased and maintained items per bag goal to 3.42% and ranked #77 in Atlanta division out of 1335 stores.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Weekly payroll for total store 175+ associates.
  • Weekly scheduling for 76+ associates.
  • Recruiting, hiring and onboarding of new associates for total store.

Volunteer

Habitat For Humanity
03.2023 - 03.2023
  • Developed construction skills by participating in several home builds.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Assisted with event coordination and on-site support.
  • Used strong interpersonal communication skills to convey information to others.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Increased associate participation by 50% amongst customer service team.

Education

Associate of Arts - Theatre Arts

Georgia Perimeter College
Decatur
05.2001

High School Diploma -

North Atlanta High School
Atlanta, GA
05.1999

Skills

  • Staff Management
  • Conflict Resolution Techniques
  • Time Management
  • Personnel Training and Development
  • Coordinate Events
  • Quality Standards
  • Customer Service
  • Verbal and Written Communication

Timeline

Volunteer

Habitat For Humanity
03.2023 - 03.2023

Customer Service Manager

Publix Super Markets Inc.
11.2005 - Current

Associate of Arts - Theatre Arts

Georgia Perimeter College

High School Diploma -

North Atlanta High School

Similar Profiles

CREATE PROFILE
Jennifer FreemanCustomer Service Manager