Jennifer Freeman

Manage time off request for nursing staff

Create the bi-weekly nursing schedule

Run primary physicians schedule to ensure a timely patient flow

Input medical history and documentation

Obtain proper documentation for insurance referrals to specialist

Complete FMLA paperwork, health forms, therapy orders and writing letters of medical necessity when needed

Insurance prior authorizations for denial of services

OSHA coordinator ensuring all forms and licenses are current and compliant with OSHA standards. Schedule yearly inspections and manage new hire training

Maintain all medical equipment for maintenance and repairs

Triage patients

Administer vaccines

Schedule appointments

• Resolved customer service issues using company processes and policies and provided updates
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up action.
• Handled complaint letters from the Better Business Bureau for resolution