Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Fregonese

Sewell,NJ

Summary


Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.

Overview

8
8
years of professional experience

Work History

Office Coordinator

Virtua Gastroenterology
07.2024 - Current
  • Took on stretch assignments and produced monthly reports.
  • Served as a point of contact for patients visiting the office, providing exceptional customer service.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Provided backup support at the front desk to assist with various tasks whenever needed.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Created memoranda and documents to relay important information to staff.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided backup to front desk to step in to assist with various tasks whenever needed.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
  • Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.

Scheduling Specialist

Virtua Gastroenterology
08.2023 - 07.2024
  • Ensured all physician schedules are correct and up to date.
  • Called customers to coordinate schedules and set appointments.
  • Documented calls and appointments using Epic.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Answered phone calls and answered questions from potential patients.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Prioritized urgent patient appointments for multiple offices.
  • Rescheduling of physician’s appointments when emergencies arise.
  • Assist in scheduling procedures.
  • Provided administrative support for physicians and office staff.
  • Responsible for training new staff.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Acted as first point of contact and set appointments for prospective patients.
  • Created and maintained several spreadsheets, ensure accuracy and timely responses for patient appointments.
  • Handling of any patient disputes and reassuring patient quality is maintained.

Office Assistant

Virtua Gastroenterology
11.2021 - 08.2023
  • Processing and logging cash log of all monies for office, ensuring money is balanced and ready for courier.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Obtain pre-certifications and authorizations for office.
  • Arranged vendor in-services for the office.
  • Was able to step in and work multiple roles simultaneously as an OA and Scheduling Specialist.
  • Ensuring daily schedules are pre-registered and charts prepped for the following business day.
  • Traveling to several other locations to support the staff there.
  • Compiling demographics, verifying insurances, retrieving referrals and making follow up appointments.
  • Creating, updating and maintaining front desk forms in accordance with policy.

Shift Manager

Wawa
10.2019 - 11.2021
  • Ensured the operation of all daily store activities.
  • Oversee deliveries, role deployments, training, and certifying staff.
  • Addressing customer inquiries and ensuring satisfactory outcomes.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Payroll, daily deposits and reconciling bank deliveries.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Excelled in every store position and regularly backed up front-line staff.

Unit Secretary

Cooper Hospital
01.2017 - 06.2019
  • Responsible for running two units simultaneously, Trauma Admitting and Trauma ICU.
  • Arranging immediate surgical intervention.
  • Maintained critical medicine and equipment logs.
  • Coordinated care from multiple specialists and departments.
  • Routinely met with senior levels of staff, scheduled meetings and implemented plan of care.
  • Worked with patients and their families, connecting them with social services, outside secondary care, palliative and pastoral care.

Education

Bachelor of Science - Healthcare Administration – B.S.

Western Governors University
Salt Lake City, UT
05-2028

Skills

  • Policy implementation
  • Schedule coordination
  • Office management
  • Training and coaching

Timeline

Office Coordinator

Virtua Gastroenterology
07.2024 - Current

Scheduling Specialist

Virtua Gastroenterology
08.2023 - 07.2024

Office Assistant

Virtua Gastroenterology
11.2021 - 08.2023

Shift Manager

Wawa
10.2019 - 11.2021

Unit Secretary

Cooper Hospital
01.2017 - 06.2019

Bachelor of Science - Healthcare Administration – B.S.

Western Governors University

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Jennifer Fregonese