Jennifer Friddell
Atlanta,GA
Summary
Emerging clinical social worker with experience to supporting individuals and families coping with grief, loss, and major life transitions in hospice, home healthcare, and disaster response settings. Skilled in intake and biopsychosocial assessment, suicide screening, grief support, crisis communication, and facilitating both group and individual therapeutic discussions. Deeply committed to advocacy, and equitable access to care, and volunteer service, working to help reduce barriers within the healthcare systems at the state and federal level. Seeking an opportunity to apply direct practice skills in a healthcare setting and make a meaningful difference for patients and families.
Available now for coordinator and patient support roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bereavement Counselor-Intern
Hospice of Northeast Georgia Medical Center
2025 - Current
- Perform comprehensive intake screenings and biopsychosocial assessments to identify grief responses, risk levels, safety concerns, and presenting needs using trauma-informed and CBT-informed approaches.
- Facilitate and co-lead grief support groups (6-10 participants), and assist with individual counseling sessions, applying a family systems perspective to strengthen coping and relational dynamics.
- Develop collaborative treatment goals and treatment plans with clients and families, aligning strengths-based objectives with desired therapeutic outcomes.
- Partner with interdisciplinary hospice teams (IDG), including social workers, chaplains, nurses, and volunteers, to support continuity of care and resource linkage.
- Document assessments, session goals, progress notes, and follow-up actions in EPIC EHR with accuracy, confidentiality, and compliance.
- Conduct bereavement outreach and follow-up support calls (30-40 weekly) to assess immediate needs and connect clients to services and community resources.
Field Inspector
Vanguard Inspection Services / FEMA
2022 - Current
- Conduct trauma-informed crisis assessments for 15-25 disaster survivors per day to determine safety, immediate needs, and eligibility for emergency assistance.
- Coordinate referrals to housing, medical services, and community resources by collaborating with local agencies and cross-functional response teams.
- Prepare detailed assessment reports and recommendations to support service planning and ensure appropriate allocation of resources.
- Operate under an active Federal Public Trust Security Clearance, ensuring strict adherence to confidentiality, safety protocols, and secure data management standards.
- Maintain ongoing FEMA compliance certifications, including Homeland Security, Insider Threat Awareness, Government Clearance, and Psychological First Aid, to support safe and ethical emergency response practices.
Home Healthcare Engagement Specialist
Florida First Care
2019 - 2020
- Supported patient care coordination by collaborating with intake teams, case managers, physicians, and interdisciplinary healthcare staff to ensure continuity of care.
- Documented patient care and service plans in WellSky (Kinnser) EHR, maintaining accuracy, HIPAA compliance, and secure handling of protected health information.
- Maintained a less than 5% readmission rate by proactively identifying needs, supporting discharge transitions, and connecting families with appropriate community resources.
- Educated patients and family caregivers on available services, the treatment process, and Medicare laws and regulations, to support informed decision-making and access to care.
- Adhered to organizational safety protocols, quality standards, and compliance requirements to support patient well-being in nursing homes, skilled nursing facilities, and HCA-affiliated hospital systems.
Managing Director of Operations
J.F. Refined Designs, Inc.
2007 - 2018
- Managed a portfolio of over 300 accounts, increasing sales by 38% in revenue in one year.
- Administered financial operations, including budgeting, forecasting, and compliance (ADA, EEO, FMLA).
- Led HR initiatives, including recruiting, training, onboarding, and diversity development programs.
- Managed ongoing home renovation projects for existing clients through September 2022, after business closure.
Education
Master of Social Work (MSW) - Clinical Social Work
University of Kentucky
Lexington, KY05-2026
Bachelor of Science - Sociology, Minor in Marketing
Jacksonville University
Jacksonville, FLAssociate of Arts -
Florida State College At Jacksonville
Jacksonville FloridaSkills
- Healthcare & Compliance
- Case Management Crisis InterventionGrief Counseling Trauma-Informed Care Psychosocial Assessment CBT-Informed Approaches Needs Assessment Family Systems Perspective Treatment Planning HIPAA Compliance Public Trust Security Clearance EPIC EHR Documentation Emergency and Disaster Response
- Professional & Leadership Strengths:
- Program Development Community Outreach Strategic & Policy Support Diversity, Equity & Inclusion Active Listening Problem-Solving Cultural Humility Research & Data Analysis
Certification
- Introduction to Palliative Care- (CAPC),
- Psychological First Aid (PFA) - NCTSN
- Grounding a Teen Experiencing a Flashback - NCTSN,
- Trauma-Informed Care (TIC)
- CPR/BLS - American Cancer Society Association
- Responsible Conduct of Research & Human Research – CITI Program
- AI for Everyone – DeepLearning.AI
- FEMA: Classified Information, Insider Threat, Cyber Exchange, Government Clearance, Trust Security, & DHS Security Training
- Responsible Conduct of Research (RCR) - CITI Program
- Human Subjects Research - CITI Program
Timeline
Bereavement Counselor-Intern
Hospice of Northeast Georgia Medical Center
2025 - Current
Field Inspector
Vanguard Inspection Services / FEMA
2022 - Current
Home Healthcare Engagement Specialist
Florida First Care
2019 - 2020
Managing Director of Operations
J.F. Refined Designs, Inc.
2007 - 2018
Master of Social Work (MSW) - Clinical Social Work
University of Kentucky
Bachelor of Science - Sociology, Minor in Marketing
Jacksonville University
Associate of Arts -
Florida State College At Jacksonville