Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist

Jennifer Fry

Omaha,NE

Summary

Seasoned Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience

Work History

Operations Manager, Credentialing

Nomad Health
04.2022 - 10.2023
  • Remote
  • Traveler onboarding, Vendor Management System compliance and leader of an onboarding team of four
  • Managed weekly audits of team members, Joint commission monthly audits, set up of team work flows for protocol and expectations, including training and implementation
  • Managed a team of seven who handled ongoing compliance for healthcare providers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to optimize procedures for higher efficiency which assisted in maintaining under 3% out of compliance each month.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards to maintain high productivity and performance.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Compliance Team Lead

Triage, LLC
07.2019 - 04.2022
  • Traveler onboarding: Initial medical set up, file review and additional paperwork based on needs of our client hospital and Triage requirements
  • Assisting with regular maintenance of traveler files
  • Leading and coaching of our Allied compliance team
  • Offered ideas around strategic planning with regards to team layout, the need of additional protocol for accountability and creating team training documents
  • Managed teams of four to 16.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Investigated and documented all violations of compliance regulations to determine necessary improvements.
  • Developed and maintained system for tracking and reporting compliance violations.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Developed compliance training initiatives and materials, educating staff on regulations.

Team Lead- Compliance Specialist

Aureus Medical Group
10.2012 - 06.2019
  • Onboarding travelers during placement process
  • Coaching/mentoring team of six
  • Maintaining company and Joint Commission requirements throughout employee assignments
  • Assisting with completion of paperwork, medical set up and other items as needed
  • Completing and conducting annual reviews, performance plans, disciplinary actions and termination protocol as needed
  • Conducted weekly audits for accuracy and regular team feedback
  • Assisting with interview and selection of new team members and training and development.
  • Performed quality reviews to uncover workflow and communication issues.

Divisional Manager/Executive

Scheduling Associates
05.2010 - 09.2012
  • Provided scheduling services for wholesalers through companies such as Legg Mason, Pacific
  • Life and Lincoln Financial Group
  • Used mapping zones to create the best appointment travel route
  • Conducted interviews for team new hires
  • Assisting in training and development
  • Grew our Legg Mason scheduling team from three to 26 over four month’s time.

Team Assistant

Aureus Medical Group
05.2008 - 09.2009
  • Onboarding travelers during onboarding placement process
  • Maintaining company and Joint
  • Commission requirements throughout clinician assignments
  • Assisting with completion of paperwork, medical set up and other items as needed
  • New business platform team partner
  • Regular maintenance of traveler files through their continued employment.

Education

Associates - Business Management

Kaplan University
Omaha, NE
06.2006

Skills

  • Professional Skills:
  • Team leadership, training and development
  • Proficient typing
  • Applicant tracking system
  • Conflict Management
  • Public Speaking
  • Joint Commission auditing
  • Multi-tasking
  • Workflow Planning/Project Development
  • Process Improvement Strategies
  • Performance Monitoring and Evaluation
  • Data Evaluation
  • Policy and Procedure Implementation
  • Cross-Functional Communication
  • Process Improvement
  • Superb Time Management Skills
  • Recruiting and Hiring
  • Employee Relations
  • Business Strategy Development
  • Productivity Improvement
  • Employee Motivation
  • Operations Oversight

System applications:

  • Zendesk
  • LaborEdge
  • Microsoft Office Suite Expertise
  • Google Docs
  • Gmail
  • Google Slides
  • LotusNotes
  • Textline
  • Aircall

Accomplishments

JUNE 2016

Dale Carnegie Skills for Success Graduate/Omaha, NE

  • Breakthrough Award recipient


Professional Development I, II, III (through Aureus University - on the job training courses)

  • Conflict Resolution
  • Strengths Finder
  • Emotional Intelligence
  • 5 Voices
  • 5 Languages of Appreciation
  • Reality-Based Rules of the Workplace
  • DiSC training


Transformational Leadership training/learning summit

  • Training on tools and behaviors to make you a leader that genuinely cares. Transforming from a manager to a leader.


Emergenetics+

  • Communications profile training focused on your thinking and behaviors and the impact they have on your business

Timeline

Operations Manager, Credentialing

Nomad Health
04.2022 - 10.2023

Compliance Team Lead

Triage, LLC
07.2019 - 04.2022

Team Lead- Compliance Specialist

Aureus Medical Group
10.2012 - 06.2019

Divisional Manager/Executive

Scheduling Associates
05.2010 - 09.2012

Team Assistant

Aureus Medical Group
05.2008 - 09.2009

Associates - Business Management

Kaplan University

Similar Profiles

CREATE PROFILE
Jennifer Fry