Jennifer Fryer
Monticello,AR
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Barista/Server Shift Leader
Monticello Coffee Company
10.2022 - Current
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Children's Choir Director - Handbells
First United Methodist Church
08.2017 - 10.2022
- Conducted rehearsals to keep performers prepared for performances.
- Arranged music, solos and instrumental accompaniment for special performances.
- Worked with children and shaped approaches to align with student experience level and musical knowledge.
- Maintained calendars of events and assisted in event planning.
- Coordinated, planned and led practices for musical components of church services.
- Organized and led recruiting initiatives to maximize program outreach.
- Composed and led performances for instrumental music.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Selected and arranged music for Christmas and Easter holiday performances and special events.
Substitute Teacher K-12
ESS Staffing
08.2021 - 05.2022
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Followed lesson plans designed by absent teachers.
Bank Teller
First State Bank And Trust
05.2012 - 08.2013
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Bachelor of Arts - Music Performance
University of Arkansas At Monticello
Monticello, AR05.2012
High School Diploma -
Warren High School
Warren05.2007
Skills
- Active listener
- Friendly and outgoing
- Conflict Mediation
- Exceptional customer service
- Data inputting
- Well versed in Microsoft Office Programs
- Strong Work Ethic
- Excellent time management skills
- Positive
- Approachable
- Honest and Dependable
Timeline
Barista/Server Shift Leader
Monticello Coffee Company
10.2022 - Current
Substitute Teacher K-12
ESS Staffing
08.2021 - 05.2022
Children's Choir Director - Handbells
First United Methodist Church
08.2017 - 10.2022
Bank Teller
First State Bank And Trust
05.2012 - 08.2013
Bachelor of Arts - Music Performance
University of Arkansas At Monticello
High School Diploma -
Warren High School
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