Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Fryer

Monticello,AR

Summary

Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Barista/Server Shift Leader

Monticello Coffee Company
10.2022 - Current
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Pleasantly interacted with customers during hectic periods to promote a positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Children's Choir Director - Handbells

First United Methodist Church
08.2017 - 10.2022
    • Conducted rehearsals to keep performers prepared for performances.
    • Arranged music, solos and instrumental accompaniment for special performances.
    • Worked with children and shaped approaches to align with student experience level and musical knowledge.
    • Maintained calendars of events and assisted in event planning.
    • Coordinated, planned and led practices for musical components of church services.
    • Organized and led recruiting initiatives to maximize program outreach.
    • Composed and led performances for instrumental music.
    • Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
    • Selected and arranged music for Christmas and Easter holiday performances and special events.

Substitute Teacher K-12

ESS Staffing
08.2021 - 05.2022
    • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
    • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
    • Upheld classroom routines to support student environments and maintain consistent schedules.
    • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
    • Maintained day-to-day classroom management and discipline to promote learning initiatives.
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
    • Supervised lunchroom and recess activities.
    • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
    • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
    • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
    • Followed lesson plans designed by absent teachers.

Bank Teller

First State Bank And Trust
05.2012 - 08.2013
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

Bachelor of Arts - Music Performance

University of Arkansas At Monticello
Monticello, AR
05.2012

High School Diploma -

Warren High School
Warren
05.2007

Skills

  • Active listener
  • Friendly and outgoing
  • Conflict Mediation
  • Exceptional customer service
  • Data inputting
  • Well versed in Microsoft Office Programs
  • Strong Work Ethic
  • Excellent time management skills
  • Positive
  • Approachable
  • Honest and Dependable

Timeline

Barista/Server Shift Leader

Monticello Coffee Company
10.2022 - Current

Substitute Teacher K-12

ESS Staffing
08.2021 - 05.2022

Children's Choir Director - Handbells

First United Methodist Church
08.2017 - 10.2022

Bank Teller

First State Bank And Trust
05.2012 - 08.2013

Bachelor of Arts - Music Performance

University of Arkansas At Monticello

High School Diploma -

Warren High School

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Jennifer Fryer