Jennifer Fuentes
Knightdale,NC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Office Manager
Pear Tree Appliance Repair-Remote
01.2023 - 07.2024
- As a team member at Pear Tree Appliance, my responsibilities revolve around promptly responding to all incoming calls and email requests
- I am responsible for a diverse range of tasks, including scheduling service calls, creating routes for technicians, and ensuring that they have all the necessary materials to complete their job seamlessly.
- In addition, I am the primary point of contact for all customer complaints, and it is my responsibility to ensure that each complaint is handled efficiently and effectively
- One of my key responsibilities at Pear Tree Appliance is to order necessary parts for repairs and follow up with customers once the parts have arrived.
- I manage a comprehensive system of processes that includes maintaining a record of all pending work orders, with the ultimate goal of ensuring that each work order is completed on time
- Given that Pear Tree Appliance works with numerous property management companies, I have developed a keen eye for detail and a strong sense of organization
Mortgage Servicing Specialist
Self-Help Federal Credit Union-Durham, NC
04.2020 - 12.2022
- As part of my role, I was responsible for answering phone calls on a daily basis
- During these calls, I addressed member inquiries and assisted with their various loan needs
- This included processing loan payments, providing payoff quotes to both attorneys and members, and preparing insurance checks from escrow accounts
- In addition to phone calls, I regularly responded to emails in a prompt manner, ensuring that all member requests were addressed efficiently
- This part of my role also involved fulfilling requests for loan statements and processing daily mailed payments
- Using the mortgage servicing application, I processed payoffs and reviewed the unapplied report on a daily basis
- This involved carefully monitoring all transactions to ensure that they were accurately recorded and applied to the correct accounts
- Furthermore, I was responsible for closing loans to ensure deed satisfaction.
- This involved carefully reviewing all documentation and ensuring that all legal requirements were met
- Finally, I worked closely with contractors to monitor insurance claim checks
- As part of this process, I reviewed invoices for materials and labor and processed checks to start the repair work.
Office Assistant
Glenwood Agency-Raleigh, NC
01.2019 - 01.2020
- As part of my job responsibilities, I am tasked with answering incoming calls and taking messages for our realtors
- Additionally, I provide assistance to our valued customers by answering inquiries related to rental properties and directing them to the appropriate real estate agents for further assistance
- I also manage various administrative duties, such as scanning and printing documents for colleagues in the office, as well as processing and distributing incoming mail
- Another important component of my role involves visiting the bank and depositing checks on behalf of the company.
- This involves displaying the necessary signage and ensuring that the properties are well-maintained.
- I am also responsible for visiting legal offices to collect or deliver important documents or checks for our esteemed customers.
- In order to assist with rental properties, I correspond with prospective tenants via email and address any inquiries they may have
- As part of the office management, I frequently visit the post office to drop off packages and ensure that all bills are paid on time by submitting checks
Sales Associate
rooms unlimited-Raleigh, NC
01.2018 - 11.2018
- As a sales representative at a furniture store, I made it a top priority to provide exceptional customer service
- I was always available to answer any questions that they may have had and provided honest advice to help them make informed purchasing decisions
- To effectively manage our inventory levels, I meticulously monitored our stock on a daily basis.
- This allowed me to ensure that we always had plenty of furniture available to meet the needs of our customers
- Additionally, I arranged deliveries for our customers to ensure that they received their orders in a timely and efficient manner
- As part of my responsibilities, I kept detailed records of all orders and made sure to notify customers promptly once their orders arrived
- I also assisted customers with financing applications if needed, and was proud to have consistently met my monthly sales goals
Education
High school or equivalent - high school diploma
Garner High School
Garner, NC06.2015
Skills
- Office Management
- Customer Service
- Administrative Support
- Scheduling
- Computer Proficiency
- Inbound and Outbound Calling
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Pear Tree Appliance Repair-Remote
01.2023 - 07.2024
Mortgage Servicing Specialist
Self-Help Federal Credit Union-Durham, NC
04.2020 - 12.2022
Office Assistant
Glenwood Agency-Raleigh, NC
01.2019 - 01.2020
Sales Associate
rooms unlimited-Raleigh, NC
01.2018 - 11.2018
High school or equivalent - high school diploma
Garner High School
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