Jennifer Fuhrman
Macomb,MI
Summary
Dynamic leader with a strong record in boosting customer satisfaction and optimizing operations at WOW Inc. Demonstrates expertise in relationship management and problem-solving, achieving results through innovative practices and comprehensive team training. Proficient in Oracle, CRM, and ICOMS systems, while consistently fostering strong client relationships to exceed performance expectations.
Overview
22
22
years of professional experience
Work History
Senior Residential Field Sales Representative
WOW Inc.
07.2021 - Current
- Mastered product information to match customers with the perfect items for their needs.
- Engage with both previous and potential customers to identify needs, and offer suitable solutions.
- Kept detailed records of sales progress to meet deadlines.
- Executed non-pressuring, cordial follow-ups to keep in touch with potential clients regularly.
- Secured referrals by maintaining regular communication.
- Trained and mentored field staff on application usage, order entry, strategy sharing, sales organization, follow-through, and time management.
- Co-lead all the best practices meetings for our team.
- Instructed the team in understanding and utilizing new products, software, and procedures from leadership.
- Sought answers to clarify product and process queries.
- Entrusted to lead trials for innovative management concepts, new ideas, and software.
- Proficient in ICOMS and WOW NOW Service Catalog.
- Skilled in promptly entering credits and handling escalations for management requests.
- Received outstanding feedback in annual evaluations.
Health Unit Coordinator
Ascension Health System
05.2005 - 12.2022
- Coordinated new patient registration while handling incoming calls.
- Administered calendar for appointments as well as surgery schedules while keeping medical charts updated.
- Coordinated communication between patients, families, healthcare providers, and support staff for seamless workflow.
- Procured medical equipment, supplies, and infrastructure for hospital needs.
- Guided patients through necessary documentation and explained hospital processes.
- Implemented solutions based on patient reviews.
- As the lead trainer, I standardized and created all training materials to enhance learning and reference points for new hires.
Logistics Coordinator
XPO Logistics
01.2018 - 07.2021
- Streamlined shipment processes through effective phone and email correspondence.
- Collaborate with Brokerage team to provide outstanding customer service to clients.
- Verify shipment status through follow-up calls with drivers and carriers.
- Addressed and mitigated challenges during shipment processes.
- Investigate product overages, shortages, damages, claims, and complete the appropriate documentation.
- Secured optimal pricing and service for customer advantage through carrier negotiations.
- Initiated customer service calls to assess business unit requirements.
- Provided comprehensive training to newly hired team members.
- Oversaw charters, expedites, critical shipments with high value and time sensitivity.
- Accounts that I worked on included Toyota, Diebold, and Raytheon.
Client Sales Coordinator
BDA INC.
04.2016 - 12.2017
- Managed relationships with international vendors and internal teams to achieve cost-efficient and punctual merchandise distribution.
- Designed visually appealing PowerPoint decks highlighting customized merchandise solutions for clients.
- Secured favorable pricing, established discount conditions, and coordinated shipping details.
- Determined competitive selling prices tailored to client needs.
- Recorded every order detail within the CRM Oracle platform.
- Worked with both merchandise operations and vendors on creating and maintaining POs.
- Generated reports ensuring team compliance with financial targets.
- Cultivated dynamic client relationships exceeding expectations and ensuring successful outcomes.
- Consistently prioritized and fulfilled multiple duties during each working period.
- Facilitated comprehensive training for all incoming team members.
- Accounts that I worked on included Ford, GM, CAT, Peterbilt, and Kenworth.
Sales Associate
Art Van Furniture
06.2013 - 07.2014
- Generate sales through a low-pressure, consultative approach.
- Engaged customers and uncovering their home furnishing needs by helping them make their home vision a reality.
- Provided world-class customer service and offered customers an unforgettable, consultative shopping experience.
- Secured business from clients through effective interpersonal skills combined with in-depth product understanding.
- Built and retained a customer base through effective networking.
Waitress/Bartender/Trainer/Key Manager
APPLEBEES BAR AND GRILL
08.2002 - 11.2012
- Providing excellent wait service and sales to ensure satisfaction.
- Process customer orders efficiently. Serve food and beverages promptly.
- Making menu recommendations, upselling, answering questions, and sharing additional information with restaurant patrons.
- Responsible for training new servers on the menu, customer service, multitasking, and time management.
- Handled client issues to ensure satisfaction.
- Formulated efficient staffing plans tailored for peak hours and special events.
- Managed food costs effectively and ensured adequate stock levels.
- Managing the front-of-the-house waitstaff, as well as the back-of-the-house kitchen staff.
Education
CERTIFICATE OF HEALTH UNIT COORDINATING -
MACOMB COMMUNITY COLLEGE
12.2004
GENERAL -
MACOMB COMMUNITY COLLEGE
12.2002
GENERAL -
WARREN WOOD TOWER HIGH SCHOOL
12.2001
Skills
- Effective Team Leader
- Dedicated Professional Responsibility
- Efficient Skill Development
- Motivated Presence
- Results-Driven
- Highly Organized
- Detail-Oriented Mindset
- Committed Team Player
- Self-Starter
- Positive and Friendly
- Relationship Management
- Effective Verbal and Written Communication
- Annual Performance Recognition
- Skilled in Microsoft Office Applications
- Sales Relationship Management
- Skilled in Remote Team Dynamics
- Commitment to Customer Satisfaction
- Team Management Expertise
- Effective Training Skills
- Proficient in Delegation
- Efficient Problem Solver
- Skilled in Negotiation Techniques
- Innovative Best Practices Development
- Outstanding Time Management and Prioritizing Skills
- Organized and Efficient Multi-Tasker
- Strive to Meet and Exceed Deadlines and Expectations
- Thrives in Fast Paced Environments
- Sales, Marketing, and Management Experience
- Exceptional Follow-up Skills
- Proficient in Oracle/CRM/ICOMS Based Systems
- Friendship and Cost Savings Sales Tactics
Timeline
Senior Residential Field Sales Representative
WOW Inc.
07.2021 - Current
Logistics Coordinator
XPO Logistics
01.2018 - 07.2021
Client Sales Coordinator
BDA INC.
04.2016 - 12.2017
Sales Associate
Art Van Furniture
06.2013 - 07.2014
Health Unit Coordinator
Ascension Health System
05.2005 - 12.2022
Waitress/Bartender/Trainer/Key Manager
APPLEBEES BAR AND GRILL
08.2002 - 11.2012
CERTIFICATE OF HEALTH UNIT COORDINATING -
MACOMB COMMUNITY COLLEGE
GENERAL -
MACOMB COMMUNITY COLLEGE
GENERAL -
WARREN WOOD TOWER HIGH SCHOOL