Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Fuller

Canton,OH

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Home Health Aide HHA/Caregiver

Developing Angels
03.2025 - Current

Customer Service Representative

Amerdial
02.2023 - 03.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Customer Service Representative

VSP Vision Care
01.2021 - 02.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate updates and prompt issue resolution.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Claims
  • Investigated and resolved accounting, service and delivery concerns.

Customer Service Representative

Maximus Call Center
11.2019 - 01.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained up-to-date knowledge of products to provide informed assistance to customers.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

DSP

Heart to Heart Home Care Agency
07.2017 - 11.2019
  • Passed medications
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented daily activities and reported discrepancies to promote transparency and accountability within the team.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

High School Diploma -

Project Rebuild Community School
Canton, OH
05-2012

Skills

  • Patient care
  • Medication Administration
  • CPR
  • Administer G-tube feedings
  • Customer service
  • Customer support
  • Data entry
  • Customer satisfaction
  • Customer inquiries
  • Multitasking and organization
  • Clear communication
  • Problem-solving skills

Timeline

Home Health Aide HHA/Caregiver

Developing Angels
03.2025 - Current

Customer Service Representative

Amerdial
02.2023 - 03.2025

Customer Service Representative

VSP Vision Care
01.2021 - 02.2023

Customer Service Representative

Maximus Call Center
11.2019 - 01.2021

DSP

Heart to Heart Home Care Agency
07.2017 - 11.2019

High School Diploma -

Project Rebuild Community School

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Jennifer Fuller