Jennifer Fulp
Winston-Salem,NC
Summary
I am looking to obtain a position with an inventive company that can best use an optimistic worker. I hope to achieve the opportunity to apply skills obtained from multiple experiences and formal education to reach future goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/Licensed Insurance Agent
C3 Customer Contact Channels/Everise
Tahlequah, OK
03.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inquiries from customers regarding their individual claims status.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
- Investigated and resolved discrepancies in claims data entries.
- Assisted in the preparation of documents for claims processing.
- Assisted with the resolution of complex insurance claim disputes between policyholders and insurers.
- Performed data entry into internal systems to process claims requests.
- Participated in regular training sessions designed to keep up-to-date on industry laws and regulations pertaining to insurance claims handling practices.
- Ensured compliance with HIPAA regulations when dealing with confidential patient information.
- Conducted research, when needed, into various types of policies, procedures, and regulations related to different types of claims.
- Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
Cleaning Technician
Supreme Maintenance Organization
Winston-Salem, NC
10.2020 - 09.2021
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Administrative Assistant
Brooklyn Woods Consulting
Winston Salem, NC
03.2018 - 05.2020
- Directed customer communication to appropriate department personnel.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
- Arranged travel and hotel accommodations for domestic business meetings and trips.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Maintained inventory in supply closet to prevent shortages.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Barber
C&C Barber Shop
Winston Salem, NC
02.2011 - 07.2012
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Pre-booked future appointments to increase repeat business.
- Completed shampoos, razor shaves and haircuts using clippers to patrons.
- Resolved customers concerns with knowledgeable and professional approach.
- Handled incoming phone calls and scheduled appointments.
Receptionist
Pyramid Institution of Barbering
Winston Salem, NC
08.2009 - 06.2012
- Scheduled and confirmed appointments.
- Pyramid Barber School allowed me the opportunity to connect with the customer base and students. Through answering phones calls, greeting customers and managing account receivable duties.
- Delivered administrative support to local manager by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
High School Diploma -
Putnam City North High School
Oklahoma City, OK05.2002
Some College (No Degree) - Psychology
The University of Arizona Global Campus
Chandler, AZSkills
- Organizational skills
- Call handling
- Payment collection
- Appointment setting
- Scheduling and calendar management
- Data entry
- Microsoft Office
- Outstanding customer service
- Quick learner
- Adaptive team player
- Customer relations
- Inbound and Outbound Calling
- Problem-solving abilities
- Quality Assurance Controls
- Product Knowledge
- Complaint resolution
- Account updating
- Call Management
- Technical Support
- High-energy attitude
- Positive and professional
- Sales closing
- Typing proficiency
- Critical Thinking
- Computer Proficiency
- Complaint Handling
Timeline
Customer Service Representative/Licensed Insurance Agent
C3 Customer Contact Channels/Everise
03.2022 - Current
Cleaning Technician
Supreme Maintenance Organization
10.2020 - 09.2021
Administrative Assistant
Brooklyn Woods Consulting
03.2018 - 05.2020
Barber
C&C Barber Shop
02.2011 - 07.2012
Receptionist
Pyramid Institution of Barbering
08.2009 - 06.2012
High School Diploma -
Putnam City North High School
Some College (No Degree) - Psychology
The University of Arizona Global Campus
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