Jennifer Funk
Summary
- Customer service oriented
- Professional
- Capable of multi-tasking and prioritizing workloads to ensure timely delivery
- Maintains courteous and professional working relationships with employees at all levels of the organization
- Accustomed to handling information that is sensitive and confidential
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
School Bus Driver
Durham School Services
Savannah, TN
6 2018 - 11.2023
- Assisted students with boarding and exiting bus to reduce safety issues.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Maintained TN driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Identified and reported mechanical problems and safety hazards.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Communicated information to parents to promote good communication and transparency.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Substitute Teacher, K-12
Hardin County Board Of Education
Savannah, TN
08.2019 - 11.2023
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Medical Collections Specialist
Physician Partners of America
Tampa, FL
03.2016 - 03.2018
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
- Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
- Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
- Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
- Processed online and paper appeal submissions
- Negotiated claim payments through Multiplan, Viant, and GCS
- Corrected minor coding errors on rejected/denied claims per ICD-10 and CPT/HCPS coding guidelines
- Reviewed commercial contracts per reimbursement guidelines
- Monitored insurance claims for prompt and correct payment
ADMISSIONS/REGISTRATION CLERK
HARDIN MEDICAL CENTER
Savannah, TN
11.2012 - 07.2013
- Answered patient questions and inquiries regarding registration process and documentation.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
Education
High School Diploma -
King High School
Tampa, FL 01.1985 - 05.1988
Skills
Data entry proficiency
Insurance Verification
HIPAA Compliance
Medical terminology knowledge
Insurance understanding
Multitasking Abilities
Excellent Communication
Payment management
General Ledger
Registration data intake
Appointment Scheduling
Timeline
Substitute Teacher, K-12
Hardin County Board Of Education
08.2019 - 11.2023
Medical Collections Specialist
Physician Partners of America
03.2016 - 03.2018
ADMISSIONS/REGISTRATION CLERK
HARDIN MEDICAL CENTER
11.2012 - 07.2013
High School Diploma -
King High School
01.1985 - 05.1988
School Bus Driver
Durham School Services
6 2018 - 11.2023