Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Funk

Summary

  • Customer service oriented
  • Professional
  • Capable of multi-tasking and prioritizing workloads to ensure timely delivery
  • Maintains courteous and professional working relationships with employees at all levels of the organization
  • Accustomed to handling information that is sensitive and confidential

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

School Bus Driver

Durham School Services
6 2018 - 11.2023
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Maintained TN driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Identified and reported mechanical problems and safety hazards.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Communicated information to parents to promote good communication and transparency.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

Substitute Teacher, K-12

Hardin County Board Of Education
08.2019 - 11.2023
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Medical Collections Specialist

Physician Partners of America
03.2016 - 03.2018
  • Streamlined the collections process for increased efficiency and reduced outstanding debts.
  • Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
  • Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
  • Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
  • Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
  • Processed online and paper appeal submissions
  • Negotiated claim payments through Multiplan, Viant, and GCS
  • Corrected minor coding errors on rejected/denied claims per ICD-10 and CPT/HCPS coding guidelines
  • Reviewed commercial contracts per reimbursement guidelines
  • Monitored insurance claims for prompt and correct payment

ADMISSIONS/REGISTRATION CLERK

HARDIN MEDICAL CENTER
11.2012 - 07.2013
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Completed registration paperwork, verifying accurate patient information.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Updated patient contact information to support accurate electronic medical records.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
  • Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.

Education

High School Diploma -

King High School
Tampa, FL
01.1985 - 05.1988

Skills

Data entry proficiency

Timeline

Substitute Teacher, K-12

Hardin County Board Of Education
08.2019 - 11.2023

Medical Collections Specialist

Physician Partners of America
03.2016 - 03.2018

ADMISSIONS/REGISTRATION CLERK

HARDIN MEDICAL CENTER
11.2012 - 07.2013

High School Diploma -

King High School
01.1985 - 05.1988

School Bus Driver

Durham School Services
6 2018 - 11.2023
Jennifer Funk