Jennifer Fuqua
The Bronx,NY
Summary
Adept at juggling high-volume dining and maintaining cleanliness standards, I elevated guest experiences at Concord Hospitality Enterprises Company. My expertise in cash handling and exceptional customer service, coupled with a strong work ethic, ensured efficient operations and positive customer engagements. Proven ability to enhance team performance and guest satisfaction through dedicated service and professional appearance.
Overview
7
7
years of professional experience
Work History
Server
Concord Hospitality Enterprises Company
04.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Housekeeper Aide
Daylesford Crossing
09.2022 - 05.2023
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
Head Housekeeper
Professional Building Services
09.2017 - 07.2022
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
Education
Bronx Coalition Community
The Bronx, NY05.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
- High-volume dining
- Customer Service
Timeline
Server
Concord Hospitality Enterprises Company
04.2023 - 07.2024
Housekeeper Aide
Daylesford Crossing
09.2022 - 05.2023
Head Housekeeper
Professional Building Services
09.2017 - 07.2022
Bronx Coalition Community
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