Jennifer Gagne
Hudson,NH
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Store Manager
Walgreens
02.2018 - Current
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed outdoor COVID testing sites at Derry NH Walgreens location.
- Was in charge of maintaining temperatures for vaccines during clinics.
- Transported COVID vaccines throughout our district from our hub store, while maintaining temperature log.
- Obtain certification for immunizing to help immunize due to staff shortage throughout pandemic.
- Set up COVID clinics and helped run them during the pandemic. Ran clinics at Hollis & Hudson NH High schools. Hollis clinic was around 600 patients and Hudson was around 150-200.
- Worked clinics in long-term care facilities. Duties were immunizing, paperwork, and creating positive relationships with patients.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved and ran regular payroll submissions for my store.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
Walgreens
09.2008 - 02.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor Of Science - Business Management
Westfield State University
Westfield, MA05.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- POS Systems
Certification
August 2012: NH Pharmacy Technician Certification Board License
Timeline
Certified Store Manager
Walgreens
02.2018 - Current
Assistant Store Manager
Walgreens
09.2008 - 02.2018
Bachelor Of Science - Business Management
Westfield State University