Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Gaines

Frisco,TX

Summary

Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.

Overview

19
19
years of professional experience

Work History

Strategic Account Manager

Sangoma
07.2014 - 11.2023
  • Maintained and expanded relationships with Partners and direct customers
  • Partnered with internal resources to present additional value and expertise to clients.
  • Generated pipeline to close revenue and attain quota.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Senior Account Executive - Solution Sales

Verizon Inc
08.2012 - 08.2013
  • Senior Account Executive responsible for strategic solution-based sales to Hewlett Packard
  • Responsible for the generation of new sales opportunities and revenue growth to both my assigned accounts and new customers brought on board by the HPES vertical teams
  • Focused on selling strategic services, which included Network, IP Telephony, Data Center solutions, Cloud, Managed Services, Security, Call Center Solutions and CPE offerings

Account Director - Regional Service Provider

Level 3
11.2008 - 07.2012
  • Onboarded and trained new Regional Service Providers, CLEC's, Resellers and Partners
  • Managed the RSP vertical with a focus on driving revenue while managing an aggressive quota
  • Profiient in solution selling SIP, Wholesale Voice, Collaboration, and Managed services to new and existing customers and Partners

Solution Account Executive

Glotel
01.2008 - 10.2008
  • Attended networking events to build relationships and identify sales opportunities.
  • Sold project management and consulting services to Wireless the Central US
  • Participated in solution selling with Carriers on telecommunication build-outs, installation, and site acquisitions


Senior Account Manager

XO Communications
02.2005 - 05.2007
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Developed and maintained strong working relationships with customers within assigned territory.

Education

Bachelor of Arts - Marketing

Texas Tech University
Lubbock, TX

Skills

  • Client and Partner Relationship Building
  • Sales Tactics
  • Revenue Generation
  • Contract Negotiation

Accomplishments

  • Presidents Club Winner 2017, 2019, 2022 and 2023

Timeline

Strategic Account Manager

Sangoma
07.2014 - 11.2023

Senior Account Executive - Solution Sales

Verizon Inc
08.2012 - 08.2013

Account Director - Regional Service Provider

Level 3
11.2008 - 07.2012

Solution Account Executive

Glotel
01.2008 - 10.2008

Senior Account Manager

XO Communications
02.2005 - 05.2007

Bachelor of Arts - Marketing

Texas Tech University

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Jennifer Gaines