Jennifer Galbraith
Moreno Valley,CA
Summary
Skilled in Business Administration, Warehouse ON stocker, Home Care and Home School for children for the last 13 years. Proficient in administering medication. Providing a clean, safe and comfortable learning environment suitable to a child's needs including but not limited to dietary meal prep and planning. Experienced in highly emotional situations demonstrating patience under pressure in sensitive/personal interaction. Proficient in administrative responsibilities, equipment management, stocking, lifting, bending, record keeping and strong communication skills. First Aid, CPR, AED certified. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
1
1
Certification
Work History
Caregiver none
05.2010 - 12.2023
- I have personal experience with a severe case of Hydronephrosis Including but not limited to daily scheduled bathroom breaks and hydration daily
- I have experience administering daily medication for such illnesses as urinary tract, kidney, and seizure medication
- I am also experienced in proper food selection and prep to maintain optimal kidney and bladder function
- I am qualified to handle seizures and daily sanitize for weaker immune systems
- Home school experience
- First Aid and Adult/ Child CPR
- AED certified as of 11/09/2023.
Office Assistant
Galbraith INC
09.2002 - 07.2013
- Family took over a rental return company that was eventually purchased by Avid
- I helped with the rental return, bookkeeping, warehouse, parking, lifting, loading, towing, and customer relations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in person to provide information.
- Scheduled and coordinated travel arrangements for office staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
- Coordinated travel arrangements for staff members.
Sales and Service Representative
Rancho Ford Lincoln Mercury
05.2002 - 11.2008
- Sales, Contracts, bank loans, , customer interaction via the Internet, and appointments.
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Business Management
University of Phoenix-Online
Temecula, CAAssociate's degree - Graphic Design
Murrieta Valley High School
Murrieta, CAHigh school diploma or GED - General Studies
Mt San Jacinto Community College District
Menifee, CA2001
Skills
- Caregiving
- Medication Administration
- Meal Preparation
- Home Care
- Food Preparation
- Laundry
- Patient Care
- Human Resources
- Teaching
- Writing skills
- Communication skills
- Customer service
- Microsoft Excel
- Windows
- Computer skills
- Guest services
- Business Management
- Driver's License
- Assessments
- Data entry: Attention to detail — Proficient
- July 2022
- Maintaining data integrity by detecting errors
- Full results: Proficient
- Call center customer service — Proficient
- Development in any professional field
- Behavioral Management
- Basic Housekeeping
- Mobility Assistance
- Care Plan Adherence
- Records Management
- Dependable and Responsible
Certification
First Aid Certification
November 2023 to November 2025
CPR Certification
November 2023 to November 2025
Adult and Pediatric
AED Certification
November 2023 to November 2025
Timeline
Caregiver none
05.2010 - 12.2023
Office Assistant
Galbraith INC
09.2002 - 07.2013
Sales and Service Representative
Rancho Ford Lincoln Mercury
05.2002 - 11.2008
Business Management
University of Phoenix-Online
Associate's degree - Graphic Design
Murrieta Valley High School
High school diploma or GED - General Studies
Mt San Jacinto Community College District
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