Jennifer Galiffa

Diverse role supporting the company’s largest technology team and trading business.

• Lead cross-functional, department and firm-wide IT projects including firm expansion (TMX and B3), new exchange launches (MIAX Pearl, MIAX Emerald), technology migrations (C2 to Bats Migration, MRX Replatform), internal compliance updates (CAT), and process enhancements.
• Revamped and currently leading the firm's annual disaster recovery testing, consistently achieving a success rate of 100% since 2016.
• Collaborated with developers to implement and deploy innovative technology for loading symbols into the trading environment.
• Serve as the primary connection for process enhancement initiatives within the department.
• Implemented the Objectives and Key Results (OKR) model to enhance goal setting and status reporting.
• Managed department's transition during COVID, overseeing office exit and return processes, as well as handling communications for the technology and trading community.
• Product Manager for firm’s application responsible for transforming 300+ weekly notifications into trackable events for important industry changes.

Key IT support for three multi-million dollar Global Business Units in the Home Care, Personal Care, Food, and Pharma industries partnering with leadership to enable business strategy through new or improved IT processes, tools, and services.

• Supported business-specific projects, including the integration of MS Dynamics and Eloqua and the enhancement of competitive market intelligence in North America, and enterprise-wide IT initiatives such as the roll-out of new company hardware.
• Created team onboarding materials and promotional communications to market team to business departments.
• Proposed and implemented virtual think tank for team engagement with business employees.
• Philadelphia Intern Lead and College Recruiter.
• Organized first Women’s Leadership Forum event at the Philadelphia office hosting over 20 member companies.

• As a part of the Technology Development Program, moved through three different positions within UnitedHealth Group IT: Systems and Data Analyst for the Enterprise Adjudication Services Team, developing new and improving existing methods for processing health care claims. Systems Analyst for the FDD team, focused on mapping one of the largest, most complex claim processing systems in the company. Systems Architect for the Constituent and Customer Services group. Program included an eight-month long project assigned by the CIO. Within the challenge, led a group of 12 to deliver a white paper, implementation plan, and presentation for a solution aimed at achieving a Product Focused Environment through Service Oriented Architecture.
• Following completion of Technology Development Program, accepted a final position as a Systems Analyst within the Constituent and Customer Services group specialized in creating a one-stop application for all call center agents.