Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Jennifer Gallagher

Dunedin,FL
Jennifer Gallagher

Summary

Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in problem-solving and employee relations. Enhanced customer satisfaction and retention through effective communication and innovative engagement programs. Championed safety protocols, significantly reducing workplace accidents while fostering a culture of accountability and high performance among staff.

Overview

12
years of professional experience

Work History

FedEx Ground

Operations Manager
02.2013 - Current

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Brookline College
Tucson, AZ

Associate of Arts from Business Technology Specialist
10-2006

Skills

  • Problem-solving

  • Operations management

  • Customer service

  • Employee relations and conflict resolution

  • Staff training

  • Policies and procedures implementation

  • Performance monitoring

  • MS office

  • Health and safety compliance

  • Quality assurance controls

  • Unsurpassed work ethic

  • Warehouse operations

Accomplishments

  • Earned the “Package Handler of the Year” Award in 2017, 2018 and 2019 for going above and beyond the 'required duties' of a package handler.
  • Earned the "Bravo Zulu” Award in 2021 for going above and beyond for customer service.
  • Earned the “Bravo Zulu” Award in 2023 for going above and beyond during a facility relocation.
  • Earned the “Bravo Zulu” Award in 2024 for improving safety practices and reduction in job-site injuries.

Timeline

Operations Manager

FedEx Ground
02.2013 - Current

Brookline College

Associate of Arts from Business Technology Specialist

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