Jennifer Gallegos
Santa Fe Springs,CA
Summary
Proactive and performance-driven healthcare and human resources professional with over 17 years of hands-on experience. Possesses a superb understanding of business priorities, exceptional attention to detail, excellent organizational skills, and a commitment to delivering projects on time and with quality. Demonstrates consistent ability to meet deadlines, navigate difficult situations, and function effectively with minimal supervision. Current and previous roles have centered around team collaboration, leadership, metrics analysis, problem-solving, and customer care development.
Overview
20
20
years of professional experience
Work History
Director of Clinic Operations
Optum
11.2020 - Current
- Effectively overseeing LA South Region, with in Primary Care, Specialty and Urgent Care
- Reduced staff attrition by 30%
- Lead initiatives that improved STAR metrics for my POD from a 1 star to a 4 star in less than a year
- Managed operations of the acquisition of IPA clinics to Group Model
- Lead integration of new EMR transition for POD
- End to end development of clinic from facility groundbreaking through staffing and grand opening
- Report and discuss key metrics, strategic progress, key challenges, and mitigations plans
- Manage relationships/agreements with external partners/vendors and contracts
- Membership growth and patient retention by 8% YOY
- Improved Specialty access from 35 days to 12 days
- Development and implementation over quality workflows and initiatives
- Risk Management, auditing, and compliance
- Creates, track and presents performance on initiatives and interventions
- Establishes and reinforces policies to ensure compliance and accountability
- Responsible for managing all financial activities include budget, tracking and planning.
- Lead CA Market standard work initiative for Primary Care.
- Implemented 5sKitting, lean methodology, Kaizen events and RPIW for the Region for the Ambulatory Care Excellence program.
Clinical Administrator
AltaMed
11.2018 - 11.2020
- Oversaw multiple clinics in both Primary Care and Specialty
- Managed budgets and cost savings within the clinic
- Provided direct coaching/mentoring to staff on optimal patient flow, clinical quality and
- Promoted positive employee engagement and building a speak up culture
- Serves as key problem-solving resource for patient issues
- Improved labor utilization and applied new concepts to create positive outcomes
- Lead patient experience efforts for Region and improved patient satisfaction by 5% YOY
- Increased patient visits by 10%
- Improved the clinical quality metrics by 9% YOY
- Created and implemented position control for LA and OC Regions
- Improved clinic access, quality and the affordability for clinic operations
- Improved no show rate by 8%.
Department Administrator
Kaiser Permanente
09.2013 - 11.2018
- Oversight of 150 FTE’s which include non-clinical and clinical employees
- Managed department systems, access, quality, affordability, practice standards and budget
- Developed action plans for personnel development
- Directed daily operations, including human resources management
- Improved employee engagement in the clinic by 38%
- Maintained development of onboarding employees
- Led Workplace Safety for the Medical Center
- Interviewed, trained, coached, recruited and wrote performance evaluations for staff
- Led Unit Based Team with Labor Management efforts
- Interpreted and applied company policies and procedures
- Led Region in Attendance Management performance and workflows
- Improved quality metrics in access, care experience, and message management
- Introduced and implemented process improvement to achieve operating efficiency
- Managed budgets, cost savings, and supply management.
Project Manager
Kaiser Permanente
07.2012 - 09.2013
- Managed quality metrics
- Led Voice of Nursing for preparedness of Magnet
- Meet all scope requirements by completing projects on time and with deliverables
- Interpreted and enforced company policies and procedures
- Served as System Administrator for Rounding Plus software
- Created and delivered presentations to senior management.
Office Manager
The Rico Law Firm
09.2004 - 07.2012
- Recruited and trained staff personnel
- Evaluated staff performance
- Prepared for Skelly hearings
- Reviewed labor union contracts and labor laws
- Prepared Writ of Mandates, motions, trial binders and administrative hearing packages
- Managed case preparation for counsel, including writing motions and filing court documents
- Reviewed grievances for Officers and prepared the case file for the Board of Rights hearings.
Grievance Coordinator
Los Angeles Police Protective League
07.2004 - 04.1998
- Prepared grievances, arbitration hearings and Skellys including tracking progress
- Reviewed labor union contracts and labor laws
- Investigate complaints and report findings
- Provide grievance update correspondence
- Assisted with the managing of updates of the MOU
- Updating employee records
- Processing and onboarding new employees
- Trained and presented at new employee orientation events.
Education
Bachelors - Organizational Leadership
Ashford University
San Diego, CA05.2017
Associate Degree - Human Resources Development
Ashford University
San Diego, CA05.2013
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Budget Management
- Staff Development
- Human Resources Management
- Teamwork and Collaboration
- Standard Work Development
- 5S methodology
- Cycle Time Reduction
- Operational Excellence
Timeline
Director of Clinic Operations
Optum
11.2020 - Current
Clinical Administrator
AltaMed
11.2018 - 11.2020
Department Administrator
Kaiser Permanente
09.2013 - 11.2018
Project Manager
Kaiser Permanente
07.2012 - 09.2013
Office Manager
The Rico Law Firm
09.2004 - 07.2012
Grievance Coordinator
Los Angeles Police Protective League
07.2004 - 04.1998
Bachelors - Organizational Leadership
Ashford University
Associate Degree - Human Resources Development
Ashford University