Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Gammon

Coalmont,TN

Summary

Dynamic finance professional with a proven track record at Cardinal Health, excelling in cash flow forecasting and enhancing customer satisfaction through exceptional service. Adept at driving revenue growth and mentoring teams, I leverage strong analytical skills and effective communication to align financial strategies with organizational goals.

Overview

16
16
years of professional experience

Work History

SR Finance Representative

Cardinal Health
10.2023 - Current
  • Collaborated effectively with cross-functional teams to align financial objectives with company-wide goals during annual budgeting cycles or project funding requests evaluations.
  • Improved the accuracy of financial forecasts by regularly reviewing assumptions and incorporating relevant market trends and economic indicators.
  • Facilitated client retention with exceptional customer service skills while addressing inquiries about account balances or transaction details promptly.
  • Contributed to a positive work environment by mentoring junior team members and fostering open communication channels within the finance department.
  • Increased client satisfaction by providing accurate and timely financial reports, analysis, and recommendations.
  • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
  • Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Manager, Co-Owner

Action Transport Towing, Inc.
11.2012 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

United Healthcare Group
07.2021 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Joint-Use Specialist

Middle Tennessee Electric Membership Corporation
05.2009 - 07.2013
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Education

Oakland High School
Murfreesboro, TN
05-1993

Skills

  • Microsoft Excel
  • Revenue growth
  • Cost reduction
  • Expense control
  • Debt management
  • Cash flow forecasting
  • Investment strategies
  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Customer relations
  • Problem resolution

Timeline

SR Finance Representative

Cardinal Health
10.2023 - Current

Customer Service Representative

United Healthcare Group
07.2021 - 10.2023

Manager, Co-Owner

Action Transport Towing, Inc.
11.2012 - 01.2024

Joint-Use Specialist

Middle Tennessee Electric Membership Corporation
05.2009 - 07.2013

Oakland High School

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Jennifer Gammon