Jennifer Gammon
Coalmont,TN
Summary
Dynamic finance professional with a proven track record at Cardinal Health, excelling in cash flow forecasting and enhancing customer satisfaction through exceptional service. Adept at driving revenue growth and mentoring teams, I leverage strong analytical skills and effective communication to align financial strategies with organizational goals.
Overview
16
16
years of professional experience
Work History
SR Finance Representative
Cardinal Health
La Vergne, TN
10.2023 - Current
- Collaborated effectively with cross-functional teams to align financial objectives with company-wide goals during annual budgeting cycles or project funding requests evaluations.
- Improved the accuracy of financial forecasts by regularly reviewing assumptions and incorporating relevant market trends and economic indicators.
- Facilitated client retention with exceptional customer service skills while addressing inquiries about account balances or transaction details promptly.
- Contributed to a positive work environment by mentoring junior team members and fostering open communication channels within the finance department.
- Increased client satisfaction by providing accurate and timely financial reports, analysis, and recommendations.
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Manager, Co-Owner
Action Transport Towing, Inc.
Coalmont, TN
11.2012 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
United Healthcare Group
Chattanooga, TN
07.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Joint-Use Specialist
Middle Tennessee Electric Membership Corporation
Murfreesboro, TN
05.2009 - 07.2013
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Education
Oakland High School
Murfreesboro, TN05-1993
Skills
- Microsoft Excel
- Revenue growth
- Cost reduction
- Expense control
- Debt management
- Cash flow forecasting
- Investment strategies
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
- Problem resolution
Timeline
SR Finance Representative
Cardinal Health
10.2023 - Current
Customer Service Representative
United Healthcare Group
07.2021 - 10.2023
Manager, Co-Owner
Action Transport Towing, Inc.
11.2012 - 01.2024
Joint-Use Specialist
Middle Tennessee Electric Membership Corporation
05.2009 - 07.2013
Oakland High School