Jennifer Gandia
New York,NY
Summary
Dedicated dog walker with a strong focus on client satisfaction and pet well-being. Skilled in adapting walking routines to individual needs and maintaining clear communication, fostering trust and positive experiences for both pets and owners.
Overview
27
27
years of professional experience
Work History
Dog Walker
Rover.com
New York, NY
01.2024 - Current
- Ensured safety and well-being of dogs during walks in various environments.
- Developed strong relationships with clients through consistent communication and updates on pet activities.
- Adapted to individual dog needs, providing personalized care and attention during walks.
- Managed multiple schedules effectively, ensuring timely arrivals for appointments.
- Leveraged Rover platform to coordinate services and maintain accurate client records.
- Promoted positive experiences by maintaining a friendly demeanor and building rapport with clients and pets.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Fed, walked, and cared for dogs during owners' absences.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Monitored dog behavior to identify health or behavioral issues and reported concerns promptly.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Followed optimal schedules for animals as set by owners or supervisors.
- Assisted in reducing separation anxiety in pets by offering consistent companionship during owner absences.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Recorded activities to keep owners fully informed on pet exercise.
- Improved client satisfaction with regular updates and photos during walks.
- Streamlined communication with pet owners to understand and meet their specific requirements.
- Tailored walk routes to stimulate pets mentally and physically.
- Administered oral medication to pets as required, ensuring adherence to health protocols.
- Ensured timely feeding and hydration for pets, maintaining their health and happiness.
- Negotiated and set competitive rates for services, optimizing profitability.
- Identified and addressed potential health issues in pets, facilitating prompt veterinary care.
- Conducted initial consultations with new clients to assess pet needs and preferences.
- Fostered strong relationships with pets by understanding and catering to individual behavioral cues.
- Increased repeat business by providing exceptional care and attention to pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
No Degree - Business Administration Entrepreneurship
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Theodore Roosevelt High School
Bronx, NY06-2002
Skills
Honest and trustworthy
Reliability and punctuality
Excellent communication
Safety awareness
Dependable and responsible
Feeding and watering
Teamwork
Doggy daycare
Basic animal care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dog Walker
Rover.com
01.2024 - Current
No Degree - Business Administration Entrepreneurship
Southern New Hampshire University
High School Diploma -
Theodore Roosevelt High School