Jennifer Gannon
Flat Rock,MI
Summary
Lead and direct pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient, and diligent about preventing errors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Rite Aid
Riverview, MI
06.2002 - Current
- Addressed customer complaints promptly, ensuring satisfaction.
- Maintained records of inventory, sales, and customer data.
- Oversaw the hiring and training of new pharmacy employees.
- Conducted regular audits to verify compliance with safety standards and protocols.
- Supervised daily operations at the retail pharmacy counter.
- Assisted customers with insurance claims processing issues.
- Regularly assessed the performance of pharmacy staff members through feedback sessions.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Provided guidance on drug interactions, side effects, dosage information.
- Responded promptly to customer inquiries about medications or health care products.
- Participated in professional development seminars to stay up-to-date on industry trends.
- Monitored prescription accuracy and compliance with laws and regulations.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Administered vaccines to immunize patients against communicable diseases.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
Staff Pharmacist
Rite Aid
Taylor, MI
07.2001 - 06.2002
- Provided medication counseling to patients on proper use, side effects and potential drug interactions.
- Compounded non-sterile preparations such as ointments, creams or suspensions when necessary.
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
- Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Checked prescriptions for proper contents and labeling.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Participated in continuing education to stay current with new medications, technology, and pharmacy practices.
- Developed and maintained professional relationships with patients to provide personalized care.
Pharmacy Intern
Rite Aid
Taylor, MI
09.1996 - 07.2001
- Processed third party insurance claims accurately and efficiently.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
- Performed data entry into pharmacy information systems for billing purposes.
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Provided patient counseling on medication use and health-related topics.
- Educated patients regarding proper use of their medications.
- Communicated with patients with compassion while keeping medical information private.
- Delivered personable customer service at pharmacy drop-off and pick-up counters.
Pharmacy Technician
Rite Aid
Shelby, MI
01.1996 - 09.1996
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Education
Bachelor of Science - Pharmacy
Wayne State University
Detroit, MI05-2001
Bachelor of Arts - Biology
Wayne State University
Detroit, MI05-1996
Skills
- Pharmaceutical knowledge
- Workflow Optimization
- Prescription Verification
- Patient Counseling
- Patient education and counseling
- Multitasking
- Time Management
- Immunizations
- Staff Management
Certification
- Immunization certified
- CPR certified
Websites
Interest
- Outside of work I enjoy spending time with my 4 children and monthly Bunco and Music Bingo with my friends.
References
References available upon request.
Timeline
Retail Pharmacy Manager
Rite Aid
06.2002 - Current
Staff Pharmacist
Rite Aid
07.2001 - 06.2002
Pharmacy Intern
Rite Aid
09.1996 - 07.2001
Pharmacy Technician
Rite Aid
01.1996 - 09.1996
Bachelor of Science - Pharmacy
Wayne State University
Bachelor of Arts - Biology
Wayne State University