Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Ganzberger

Southgate,MI

Summary

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet individual and team goals.

Overview

14
14
years of professional experience

Work History

Territory Sales Manager

Impact Force
02.2024 - Current
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
  • Established strong relationships with key clients, boosting customer retention rates.
  • Provided exceptional support to existing customers, leading to increased repeat business and referrals.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Mentored junior sales team members, sharing best practices and fostering a positive work environment.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Attended trade shows and industry events to promote company products and services.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Independent Contractor

Self Employed Services
05.2022 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Implemented long-term growth initiatives by developing organization and sales strategies.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities

Independent Direct Sales Consultant

Pure Romance By Jen
07.2011 - Current
  • Handled confidential customer business and operational information.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
  • Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 86%.
  • Managed end-to-end management of transactions, financial records, and support.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Attained 100% of sales goal with strategic management and effective relationship-building.
  • Conducted daily follow-up calls to answer client's questions and manage sales process.
  • Kept consistent inventory and placed orders for new product stock

Pro Shop Manager

Grosse ILE Golf And Country Club
07.2012 - 05.2022
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided exceptional customer service to customers.
  • Scheduled employees for daily shifts, taking into account customer traffic and employee strengths.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
  • Appraised inventory levels every 30 days and ordered new merchandise to keep quantities well-stocked.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Liberal Arts And General Studies

Oakland Community College
Bloomfield Hills, MI

Skills

  • Project Management
  • Leadership
  • Scheduling
  • Continuous Improvement Process
  • Employee Relationships
  • Client Advocacy
  • Administrative Support
  • Loss Prevention Goals Monitoring
  • Troubleshoot Service Issues
  • Positive Reinforcement Methods
  • Production Planning
  • Operations Oversight
  • Customer Preferences
  • Corrective Actions
  • Appointment Booking
  • Detail Work
  • Schedule Management
  • Customer Loyalty
  • Deadline Adherence
  • Client relationship building
  • Deadline adherence
  • Workload management

Timeline

Territory Sales Manager

Impact Force
02.2024 - Current

Independent Contractor

Self Employed Services
05.2022 - Current

Pro Shop Manager

Grosse ILE Golf And Country Club
07.2012 - 05.2022

Independent Direct Sales Consultant

Pure Romance By Jen
07.2011 - Current

Liberal Arts And General Studies

Oakland Community College

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Jennifer Ganzberger