Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Garanzuay

Houston,TX

Summary

Attentive Assistant Store Manager offering over [10] years of customer service and [8] years of management experience. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for increases in sales and eye for visuals and merchandising. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

11
11
years of professional experience

Work History

Sales Representative

Cellular World
06.2022 - 09.2023
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reached and over exceeded in monthly sales goals on a continuous basis.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Assistant Manager

Shoe Carnival
10.2019 - 09.2020
    • Delegated daily tasks to team members to optimize group productivity.
    • Conducted job interviews, led employee performance evaluations.
    • Organized schedules, and shift coverage to meet expected business demands.

Debt Collector

Alltran Financial
11.2018 - 09.2019
    • Worked on dual screens along with high speed typing.
    • Worked in a high volume fast paced inbound and outbound call center environment.
    • Handled between 150-370 calls daily.

Assistant Manager

FinishLine
04.2017 - 10.2018
  • Repeatedly met and exceeded sales goals.
  • Supervised a sales force of 14 sales associates
  • Interviewed job candidates.
  • Counted cash drawers and made bank deposits

Key Holder Supervisor

Teacher Heaven
03.2015 - 04.2017
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit and check payments.
  • Oversaw team of 8 members.
  • Merchandised and restocked store supplies.

Receptionist

Law office of Mary Samaan
06.2012 - 10.2014
    • Scheduled and confirmed appointments.
    • Handled multi-line phone system and directed calls and messages.
    • Processed payments and updated accounts to reflect balance changes.

Education

High School Diploma -

Alief Taylor High School
7555 Howell Sugar Land Rd.
06.2013

Skills

  • Customer Service
  • Time Management
  • Product and Service knowledge
  • Loss prevention
  • Ability to operate dual monitors
  • Scheduling and Coordinating
  • Call Center Background
  • Inventory Management
  • Hiring and Training
  • Computer Skills
  • Merchandising
  • Visual Displays
  • POS Systems Knowledge
  • Technological Knowledge

Timeline

Sales Representative

Cellular World
06.2022 - 09.2023

Assistant Manager

Shoe Carnival
10.2019 - 09.2020

Debt Collector

Alltran Financial
11.2018 - 09.2019

Assistant Manager

FinishLine
04.2017 - 10.2018

Key Holder Supervisor

Teacher Heaven
03.2015 - 04.2017

Receptionist

Law office of Mary Samaan
06.2012 - 10.2014

High School Diploma -

Alief Taylor High School

Similar Profiles

CREATE PROFILE
Jennifer Garanzuay