Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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JENNIFER GARCA

JENNIFER GARCA

2847 Park Place Dr.,TX

Summary

Dynamic Account/Operation Manager with a proven track record at Pediatric Home Healthcare, excelling in human resources and financial analysis. Adept at candidate screening and performance management, I foster collaborative environments that enhance service excellence and drive process improvements, ensuring operational goals are consistently met. Bilingual in Spanish, enhancing communication with diverse teams.

Overview

12
12
years of professional experience

Work History

Account/Operation Manager

Pediatric Home Healthcare
08.2018 - Current
  • Provide support in finding the qualified candidates for medically fragile children.
  • Review, and screen clinician's resumes to get the right candidate for our children.
  • Negotiate and decide the cost and salary of the employee.
  • Conduct pre-employment test, such as medical test, osha and HIPPA, Annual In-service exams.
  • Analyze and review the effectiveness of the selected candidate and take corrective steps if goals are not met.
  • Manage finances, labor, revenue, and process employee's payroll for 60 -120 clinicians.
  • Managing benefits, PTO, monitoring and tracking performance, attendance, and related issues.
  • Communicating and providing administrative support in all injury and compensation issues.
  • Training an employee, as well preparing productivity reports, and addressing statistics to ensure operations needs of the business are maintained and show net gain.
  • Assist in client assessments, re-certifications, and evaluations.
  • Verify medical benefits, and complete care notification for commercial insurance, to either obtain authorization or denials for billing purposes.

Operation Manager

Nike
05.2015 - 08.2018
  • Assuring all departmental safety service, quality and financial objectives are met along with managing 80-145 employees.
  • Crafted a positive and collaborative environment by demonstrating a true dedication to continuous process of improvement.
  • Regularly contributed to the DC management by assisting in the annual department budget vital to achieve the targeted goals while actively pursuing the high standards of customer service.

Operation Manager

Legends Hospitality
06.2013 - 05.2017
  • Managing a team of over 250 employees, including but not limited to hiring process, credentials, and renewing licenses.
  • Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service along with questions, needs, and purchases.
  • Cultivating successful relationships with retail customers.
  • Leading all social media sales initiatives.
  • Inventory counts, and implementing all visual merchandising standards, forecasting revenue, projections, and budgets for the year.
  • Process payroll, managing benefits, PTO, monitoring and tracking performance, attendance, and related issues.
  • Communicating and providing administrative support in all injury and compensation issues.

Education

Biological Sciences Degree -

Tarrant County College
Arlington, TX
06-2012

Medical Assistance Certificate -

Concorde Career Institute
Arlington, TX
01.2006

High School Diploma -

South Grand Prairie
Grand Prairie, TX
01.2005

Skills

  • Human resources expertise
  • Policy and procedure management
  • Organizational skills
  • Verbal and written communication
  • Interpersonal skills
  • Deadline achievement
  • Analytical skills
  • Attention to detail
  • Confident demeanor
  • Spanish proficiency
  • Payroll administration
  • Candidate screening
  • Employee training
  • Financial analysis
  • Regulatory compliance
  • Performance management
  • Process improvement
  • Customer service excellence
  • Staff development

Volunteer Experience

Nike Community, Volunteer, Volunteered with the Nike Community 'Give your Best' program at different boys and girls clubs, schools to thrive for greatness and never say 'I can't' workouts. Introduced Nike of Grapevine to the Miracle League of Arlington, a special needs organization that is sponsored by the Texas Rangers to provide an equal opportunity of playing baseball to individuals with special needs. I thrive & believe in greatness, equal opportunity for everyone, as communication, teamwork and equality will end in execution.

Timeline

Account/Operation Manager

Pediatric Home Healthcare
08.2018 - Current

Operation Manager

Nike
05.2015 - 08.2018

Operation Manager

Legends Hospitality
06.2013 - 05.2017

Biological Sciences Degree -

Tarrant County College

Medical Assistance Certificate -

Concorde Career Institute

High School Diploma -

South Grand Prairie

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JENNIFER GARCA