Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Garcia

GAINESVILLE ,GA

Summary

My goal has always been to be able to join a company where I know I can grow and learn more to help the company grow and progress each day .

I have a passion for sales and being able to help a customer solve their needs with the best customer service.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Customer Service Representative & Dispatcher

WILLIAMS-SONOMA DISTRIBUTION CENTER
05.2021 - 05.2022


  • Communicated and delivered information to the carriers (drivers) over the phone
  • Tracked and traced orders via route planner
  • Tracked and traced drivers via route planner
  • Confirmed orders and input information daily into the company’s CCUI System .
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered average of 40 calls, and emails per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Trained new dispatch staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collected source data such as customer names, addresses, phone numbers, for over 1000 customers and enter data into customer service software.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Consultant

Farmers Home Furniture
01.2017 - 06.2020
  • Accomplished a daily list of telemarketing
  • Explained, offered and sold all of the company’s warranties and plan services
  • Mailed out letters and coupons to customers to increase my sales
  • Tracked a list of interested customers f
  • Responded to telephone and in-person requests for information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Created detailed sales presentations to communicate product features and market data.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Assisted with training and orientation of new employees.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Overcame objections using friendly, persuasive strategies.
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic and payment information in system.

Sales Consultant

Farmers Home Furniture
12.2022 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Completed a full course of Sales Consultant Training
  • Assisting sales Supervisor with training new employees.
  • Complete a list of telemarketing Daily
  • Email customers following up with them from their date of application for credit.
  • Assist customers with their credit application for their purchase.

Education

Diploma -

Gainesville High School
Gainesville Ga
05.2015

Skills

  • Strong work ethic
  • 10 years sales experience
  • 10 years customer service experience
  • Computer skills
  • Excel skills

Certification

FAST LEARNER ORGANIZED STRONG WORK-ETHIC 3 YEARS SALES EXPERIENCED 6 YEARS CUSTOMER SERVICE EXPERIENCED, COLORGUARD (BAND) 3 YEARS AWARD FOR BEING IN COLORGUARD 3 YEARS TOTAL CHEERLEADING 1 YEAR JV SOCCER 1 YEAR COMMUNICATION BILINGUAL EXCELLENT PRESENTATION NEGOTIATION SKILLS PERSUASIVE SPEAKER GREAT PUBLIC SPEAKING FLUENT SPANISH LEADERSHIP GREAT TEAM LEAD CREATIVE RESPECTFUL HONEST

Languages

Spanish
Full Professional

Timeline

Sales Consultant

Farmers Home Furniture
12.2022 - Current

Customer Service Representative & Dispatcher

WILLIAMS-SONOMA DISTRIBUTION CENTER
05.2021 - 05.2022

Sales Consultant

Farmers Home Furniture
01.2017 - 06.2020

Diploma -

Gainesville High School

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Jennifer Garcia