Jennifer Garcia
Loganville,GA
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Cheerful server/leader offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
26
26
years of professional experience
Work History
Landscape Gardener
Garden Of Eden Landscapes LLC
03.2020 - Current
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Planned and designed gardens by selecting plants and layouts to create beautiful and functional outdoor spaces.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Collaborated with gardeners to plan and design outdoor spaces
- Utilized power tools and landscaping machines to maintain outdoor areas
Server Shift Leader
Jeffreys Sports Bar And Grill
01.2008 - 05.2009
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Managed scheduling for 10 plus servers, maintaining adequate staffing levels while accounting for personal employee needs
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff
Server
Papa Deaux
06.2008 - 02.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for classy, busy restaurant with social relevancy and intentionality
Rural Substitute Carrier
USPS
04.2001 - 09.2007
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Preschool/Montessori Teacher
Old Peachtree Montessori School
09.1997 - 05.2002
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Provided nurturing and stimulating educational environment for 20 students.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Observed children and interpreted classroom needs.
- Coordinated with other teachers to develop lesson plans focused on intellectual, emotional and social development.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
- Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning
- Contributed positively to school community and fully supported school mission and goals
- Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up
- Modeled positive behavior and communication skills for students
Education
Associate of Arts - Cosmetology Education
Griffin Technical College
Griffin, GA05.1997
Skills
- Heavy Lifting
- Performance Improvement
- Customer Inquiries
- Project Presentations
- Company Safety Standards
- Using Hand Tools
- Manage New Plantings
- Retaining Wall and Fence Installation
- Backyard Landscaping Design
- Mentoring
- Operating Mowers and Tractors
- Customer Service and Assistance
Timeline
Landscape Gardener
Garden Of Eden Landscapes LLC
03.2020 - Current
Server
Papa Deaux
06.2008 - 02.2009
Server Shift Leader
Jeffreys Sports Bar And Grill
01.2008 - 05.2009
Rural Substitute Carrier
USPS
04.2001 - 09.2007
Preschool/Montessori Teacher
Old Peachtree Montessori School
09.1997 - 05.2002
Associate of Arts - Cosmetology Education
Griffin Technical College
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