Jennifer Garcia
California City,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Facility Manager
Beloved Ones
2022.01 - Current
- Supervision, protection, and care of children always, individually and in group/family settings
- Assist with access to core services, supports, and daily activities, as well as emotional and social supports
- Administer meds to adolescent residents accurately and efficiently
- Manage meals to ensure that residents are receiving their daily nutrition requirements
- Supervise and manage weekend activities while making sure residents are safe.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 2 in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Maintained facility grounds, equipment and safety compliance.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Held classes to teach staff facility procedures.
Behavioral and Disabilities Driver
Mojave Unified School District
2015.06 - 2018.12
- Pick up and drop off students from their homes
- Assist students with anything they need while on my route
- Coordinated with dispatch regarding all transport details
- Maintained vehicle interior and exterior cleanliness
- Substitute for any driver not able to take their own route
- Pick up and drop off kids from schools and bus stops.
- Redirected students using Positive Behavior Support (PBS).
- Worked with students with moderate to severe autism to increase life skills.
- Developed and implemented behavior management plans to improve student behavior.
- Conducted assessments of students to determine individual needs.
- Provided emotional support to students and families.
- Utilized technology to create meaningful lessons that engage students.
Administrative Office Cash Clerk
Lowe’s Home Improvement
2012.07 - 2014.10
- Morning vault count, to balancing registers out for the day
- Preparing deposits and investigating balance discrepancies
- Put together daily business information folder which includes all cash, credit, debt and check invoices
- Orders change and money supplies
- Keep inventory on supplies
- Scheduling and monitoring front end workers
- Work closely with Loss prevention, investigating shortages
- Handles customer complaints.
- Optimized system use by preparing training manual for team members covering proper clerical procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Edited documents to keep company materials free of grammar errors.
Customer Service Representative Supervisor
Southern State Insurance Services
2009.03 - 2010.04
- Built strong and ongoing relationships with clients, including scheduling and attending meetings
- Also provided detailed reports and insured with recommendations for improvements, thereby reducing claims
- Improved the company image in the broker market and with the insured, resulting in retention of business, increasing profits and profile in the broker market
- Highly experienced in Underwriting procedures and fully mastered HAWKSOFT and FSC
- Answer any questions customers may have in regard to their account.
Customer Service Associate
Nordstrom Rack
2007.10 - 2009.03
- Helped customers find what they were looking for and checked in data base if our other retail stores had them in stock for the customer
- Monitored for theft in the fitting rooms and women's department, helped and monitored customers to and from their fitting rooms
- Closed fitting rooms
- Closed fitting rooms at closing time as well as sorting the merchandise throughout the day.
Cashier Supervisor/Bookkeeper
Staples
2006.12 - 2007.08
- Opened and closed registers
- Collected and counted money while balancing the safe
- Sent out overage of money to the bank
- Kept track of money handling from cashiers
- Assisted front end to provide great customer service
- Worked as a team to get the customers a fast and friendly checkout.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
General Education -
Mojave High School
06.2008
Skills
- Leadership
- Adaptability
- Time Management
- Handling Pressure
- Strong mechanical aptitude
- Supervise a group of 5 or more people
- Corrective Actions
- Employee Supervision
- Daily Progress Reports
- Health and Safety Compliance
- Clerical Support
- Supervision Abilities
- Money Management
References
References available upon request
Timeline
Facility Manager
Beloved Ones
2022.01 - Current
Behavioral and Disabilities Driver
Mojave Unified School District
2015.06 - 2018.12
Administrative Office Cash Clerk
Lowe’s Home Improvement
2012.07 - 2014.10
Customer Service Representative Supervisor
Southern State Insurance Services
2009.03 - 2010.04
Customer Service Associate
Nordstrom Rack
2007.10 - 2009.03
Cashier Supervisor/Bookkeeper
Staples
2006.12 - 2007.08
General Education -
Mojave High School
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