Jennifer Garcia Lara

• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Engaged in user support interactions via telephone, chat and email platforms.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Attain advanced decision making and problem solving skills by leading a group exercise class, coordinating and marketing a special event, and managing independent contractors .
• Promote club services and activities
• Enhance individual professional development by understanding principles of club organization, time management, effective communication, industry trends and current issues, legalities

• Maintained and updated media contact lists and databases for ease of access.
• Tracked and reported on success of campaigns and public relations efforts.
• Helped plan and execute private, company, and client events.
• Drafted, edited and distributed press releases, media advisories and other public relations materials.
• Establish relationships with:

1) OB-GYNs so that they can refer their patients to our platform for fertility education (egg freezing and infertility) and finding the right clinic.

2) fertility clinics and patients, so that we can get the most full information about pricing of fertility treatments.

• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Used POS system to accurately enter orders and process payments.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Learned special recipe items and seasonal offerings to best meet customer needs.

• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
• Conducted performance reviews and provided staff with feedback and guidance.
• Completed store opening and closing procedures and balanced tills.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Developed and implemented new processes and procedures to streamline operations.

• Educated patrons on safety protocols and enforced safety rules.
• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Attentively monitored swimmers to identify distress.
• Scanned main areas to monitor for any safety risks.
• Reminded students to practice swimming strokes to develop their skills and improve technique.