Jennifer Gardner
Nassau,New York
Summary
Dependable individual, industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Skilled team player with strong background in sales environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized hard working , bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in sales and problem solving and ability to quickly learn new processes. Hardworking and reliable professional focused on going above and beyond to support team and serve customers. Trained in sales and offering top-notch customer service abilities. Motivated to continue to learn and grow as a communications professional. Leads prospecting Referral pipeline maintenance Cold calling Client relations New client acquisition Insurance product promotion Policy sales Task prioritization [Job Title] focuses on developing effective recruitment strategies and candidate pipelines to meet company employment needs. Leverages traditional and online methods to bring in top talent. Well-versed in job fair, event and college recruitment strategies.
Overview
38
38
years of professional experience
Work History
Recruiter
Drivers Choice Recruiting
Remote, NY
06.2022 - Current
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Facilitated new employee orientations to foster positive team attitude.
- Maintained filing system of current, prospective and future positions.
Licensed Insurance Agent
Remote, NY
06.2020 - Current
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Licensed Real Estate Agent
New York State Licensed Realtor
Remote , NY
04.2018 - Current
- Wrote engaging descriptions and took attractive photographs to build professional listings for each property
- Maintained client database and followed up regularly to offer buying and selling assistance
- JG
- Coordinated property staging to increase sales chances and achieve asking prices
- Managed full schedules of appointments, showings, and open houses to complete consistent sales
- Developed polished print and online marketing approaches for high sales success rates
- Completed accurate legal paperwork for sales, leases, and property transfers
- Organized appointments, open houses and personal showings to promote homes to prospective buyers
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases in compliance with legal requirements and internal standards
- Advised clients whether homes might meet their needs and whether the properties were suitable, based on thorough inspections
- Consulted with customers to effectively guide processes of purchasing and sales
- Negotiated agreements, including presenting purchase offer when representing buyer
- Presented purchase offers to sellers for consideration and refined proposals based on feedback to keep process moving forward
- Answered the client's questions about the house, financing and the closing processes
- Built strong referral pipeline based on continuous referrals from satisfied clients.
Senior Sales Representative
Spectrum
Albany, New York
01.2011 - 04.2018
- Developed and implemented sales strategies with customers
- Reviewed analytics from monthly email campaigns and followed up on areas of opportunity
- Entered, updated, and maintained daily activity and prospect information
- Assisted new and existing customers in account set ups and cancellations
- Cold called prospective customers
- Solicited, coordinated, and scheduled community events
- Identified customer needs by reviewing account information and conducting needs assessments
- Attended and engaged prospects at networking events
- Engaged customers and built connections to drive long-term sales
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Planned balanced approach combining servicing of established accounts with consistent prospecting for new business
- Handled customer situations by making amicable decisions for customers and company.
Delmonicos Italian Steak House
Albany, NY
01.2007 - 01.2011
- Cleaned and reset tables quickly between each customer group
- Used POS system to accurately input orders and process payments
- Answered phones and took phone orders for customer pick up or delivery
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Entered orders, delivered food and beverages, and processed payments
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Greeted all guests with smile and friendly greeting
- Fostered fun atmosphere and family-style work environment
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Kept hostess team informed of table progression and availability
- Controlled the flow of food from the kitchen to the dining table
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Trained new servers in restaurant procedures and customer service standards
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Balanced trays with care to successfully deliver large volumes of food quickly
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Took orders, made drinks, and cleaned tables after the guests' departures
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Upheld high sanitation and safety standards while delivering and serving food
- Assisted bartender with managing deliveries to customers in different sections
- Assisted guests with making menu choices.
Child Support Help Line
NYS
Albany, NY
04.2004 - 01.2007
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Calculated child support obligations and debts to initiate collection actions.
- Performed skip tracing activities to locate absent parents and assets.
- Located parents for gaining child support and prepared records of payments.
- Provided genetic testing to determine paternity needs.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
Bartender Shift Manager
Jenny's Bar & Grill
Valatie, NY
01.2004 - 01.2007
- Worked with management to develop and implement scheduled bar maintenance
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
- Answered beverage questions and recommended potential choices according to patron preferences
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
- Used POS system to process cash and credit card transactions
- Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities
- Promoted featured drinks and food specials through social media platforms to encourage sales
- Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly
- Recommended house specials to new clients to boost revenue
- Introduced new cocktail promotions that were popular with customers and increased sales during promotions
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders
- Reported or resolved safety hazards such as spills or broken glassware
- Requested identification to verify patrons are of legal drinking age
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
- Checked IDs to ensure that the customers were of legal drinking age
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
Certified Customer Service Representative
Ny
06.2002 - 01.2005
- Utilized organization's computer system to look up and record information concerning member accounts
- Promoted best practices by identifying opportunities for process improvements and initiatives
- Utilized CRM tools to record, track, and maintain sales records
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
- Conducted follow-up calls at customer locations
- Coordinated with team members to reach sales targets by supporting complete sales cycle
- Exceeded requirements in providing products and services to customers at all times
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- De-escalated customer complaints using [Type] techniques
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Assisted associates with problem resolutions
- Opened and closed accounts and processed applications
- Communicated with clients over various platforms such as phone, email, web portal and chat
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
- Generated reports, correspondence, and documentation for internal and customer use
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Consistently met identified team and client performance metrics, goals, and deadlines
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Responded to customer questions and complaints and documented consumer communications.
Certified Nursing Assistant
Pine haven Nursing Home
Philmont, Ny
01.2002 - 01.2004
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Transported patients by wheelchair or rolling bed between care and examination rooms
- Documented clinical information in patient medical records daily
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Maintained confidentiality concerning treatment and personal information
- Exercised patients with limited or no mobility, including individuals with partial or total paralysis
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
- Applied correct aseptic and sterile techniques and used appropriate personal protective equipment
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Ensured complete documentation when entering data into the EMR system
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Resupplied patients with personal hygiene items like towels, soap and toilet paper
- Responded appropriately to symptoms and behavior
- Supported the social and emotional needs of patients by providing caring companionship
- Worked with patients to assure that they participated in exercises and therapeutic activities
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat.
Dietary Aide
Barnwell Nursing Rehabilitation center, Valatie
, Ny
01.2000 - 06.2003
- Delivered dishes and trays at designated times
- Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance
- Cleaned dining room area and collected used items for cleaning
- Prepared hot and cold food, following instructions while adhering to all safety and health standards
- Cleaned food stations and washed dishes, cooking implements, and silverware
- Helped maintain kitchen equipment and appliances by following routine cleaning regimen
- Established and maintained safe, friendly atmosphere for residents and guests
- Set up tables or other dining areas with attention to cleanliness and order
- Prepared meals according to recipes and nutritional guidelines to support patients' dietary needs
- Stocked and rotated food products and ingredients and monitored inventory
- Prepared meals under supervision of dietary manager or cook
- Completed thorough nutritional assessments of individuals with comprehensive reviews of dietary and medical histories to effectively plan [Type] nutritional programs
- Assisted patients with selecting foods from menus based on dietary orders.
Four Brothers Pizza
Valatie, Ny
06.1997 - 06.2000
- Used POS system to accurately input orders and process payments
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Cleaned and reset tables quickly between each customer group
- Trained new servers in restaurant procedures and customer service standards
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Assisted bartender with managing deliveries to customers in different sections
- Fostered fun atmosphere and family-style work environment
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
Herbalist
Nutten Hook Farms
Stuyvesant, NY
06.1996 - 09.1998
- Monitored crops for performance, pests, and moisture issues
- Maintained and repaired farming tools and equipment for safety
Education
High School Diploma -
Ichabod
Valatie, NY2003
Additional Information
- Licensed in 5 States Licensed Insurance Health Life & Accident Estate Real Estate U - Online School Real estate k-12 Ichabod Crane, Kinderhook, Ny Certified Nursing Assistant Pine Haven, Philmont, Ny Data Entry Specialist NYS Child Support Help Line , Albany , ny
Timeline
Recruiter
Drivers Choice Recruiting
06.2022 - Current
Licensed Insurance Agent
06.2020 - Current
Licensed Real Estate Agent
New York State Licensed Realtor
04.2018 - Current
Senior Sales Representative
Spectrum
01.2011 - 04.2018
Delmonicos Italian Steak House
01.2007 - 01.2011
Child Support Help Line
NYS
04.2004 - 01.2007
Bartender Shift Manager
Jenny's Bar & Grill
01.2004 - 01.2007
Certified Customer Service Representative
Ny
06.2002 - 01.2005
Certified Nursing Assistant
Pine haven Nursing Home
01.2002 - 01.2004
Dietary Aide
Barnwell Nursing Rehabilitation center, Valatie
01.2000 - 06.2003
Four Brothers Pizza
06.1997 - 06.2000
Herbalist
Nutten Hook Farms
06.1996 - 09.1998
High School Diploma -
Ichabod
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