Jennifer Gardner
Shirley,MA
Summary
Eager and dependable candiate always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Career Nanny
Private Household
01.2023 - 03.2024
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Household Manager, Nanny
Private Household
04.2016 - 02.2023
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Continuously sought opportunities for professional development to enhance skills and knowledge relevant to managing a high-performing household effectively.
- Oversaw budget to manage expenditures and control costs.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Assisted in the planning and execution of social gatherings, contributing to memorable occasions for both hosts and guests.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Customer Care Service Representative
Audi Burlington
10.2012 - 02.2016
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and support to new hires.
- Reduced call wait times for customers by streamlining processes and implementing efficient call routing strategies.
- Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
- Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Explored alternative solutions when handling customer complaints, resulting in increased retention rates.
- Supported special projects as needed, showcasing flexibility and adaptability in a fast-paced environment.
- Exceeded performance targets consistently through diligent follow-up on open cases and effective time management techniques.
- Coordinated closely with other departments such as sales or billing teams to promptly address any interrelated concerns impacting overall client satisfaction levels.
- Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
Education
Associate of Arts - Early Childhood Education
Mount Wachusett Community College
Gardner, MA05.1992
Skills
- Friendly
- Complex Problem-Solving
- Interpersonal Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Basic clerical knowledge
- Active listener
- Cheerful and energetic
- Approachable
- Patience and understanding
- Reliability
- Continuous Improvement
Certification
- Drivers License - 1988-Current
- Valid Passport - 2018
Courses and Seminars
ASL, Newborn Care Specialist, Infant and Adult CPR Certified since 1991
Timeline
Career Nanny
Private Household
01.2023 - 03.2024
Household Manager, Nanny
Private Household
04.2016 - 02.2023
Customer Care Service Representative
Audi Burlington
10.2012 - 02.2016
Associate of Arts - Early Childhood Education
Mount Wachusett Community College