Jennifer Garrett
Medical Receptionist/ Medical Records
Bremerton,WA
Summary
Reliable worker with excellent communication, time management skills. A driven and detail-oriented individual with a desire to
use problem-solving skills to meet goals. Ambitious individual with strong multitasking skills, as well as an aptitude for
technology. Ready to apply knowledge and skills to any challenge.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Medical Receptionist/Records
Medical Records Kitsap Medical Group
Bremerton, WA.
06.2021 - Current
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Galley Route Supervisor
Centerplate
Bremerton, Wa.
07.2018 - 04.2020
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Kitchen Manager
The Grey House Café
Port Orchard, WA
04.2016 - 07.2019
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Managed staff schedules and maintained adequate coverage for all shifts.
Shift Supervisor
McDonalds
Kingston, WA
09.2009 - 07.2013
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Alaska Vocational Institute
Juneau, AK 02.2001 - 02.2002
Skills
Customer Interaction Operational Standards Customer Loyalty Professional Relationshipsundefined
Additional Information
- Appointment Scheduling Assist with data entry of patient information into the EHR system. Coordinate with other healthcare team members on behalf of patients for continuity of care needs. Provide excellent customer service by responding to inquiries and resolving complaints in a timely fashion. Greet patients and visitors in a professional manner, while maintaining patient confidentiality. Verify insurance coverage for medical services prior to patient appointments. Process incoming and outgoing mail related to medical records requests. Schedule patient appointments utilizing an electronic scheduling system. Complied with HIPAA regulations when handling confidential information. Review all documents for accuracy before entering them into the health record system. Answer phone calls promptly, courteously, and professionally in accordance with organizational policies and procedures. Ensure guests receive exceptional service by supervising crew members and staff Support Quick Serve food and beverage operations at all points of sale Monitor and manage inventory to ensure adequate staffing and supplies are on hand for projected customer levels Maintain top quality food, cleanliness, and sanitation while guiding crew members in doing the same Enforce Centerplate-Washington State standards of conduct, uniform & grooming standards As well maintain proper scheduling to ensure proper manning Ensure that workers adhere to policies and processing customer sales and cash handling Manage and train crew and new hires Maintain communication with management on safety, complete all paperwork, documentation of all issues that arise Accurately receive, distribute & input all inventory from daily to month end total count.
Timeline
Medical Receptionist/Records
Medical Records Kitsap Medical Group
06.2021 - Current
Galley Route Supervisor
Centerplate
07.2018 - 04.2020
Kitchen Manager
The Grey House Café
04.2016 - 07.2019
Shift Supervisor
McDonalds
09.2009 - 07.2013
High School Diploma -
Alaska Vocational Institute
02.2001 - 02.2002
Similar Profiles
Vicky C. ByerlyVicky C. Byerly
Certified Release of Information Specialist at Midwest Medical Records Association Inc.Certified Release of Information Specialist at Midwest Medical Records Association Inc.
Mercedes Aleman UrbinoMercedes Aleman Urbino
Healing Touch CC at Medical Records DepartmentHealing Touch CC at Medical Records Department
Yvonne LlamasYvonne Llamas
Valley Healthcare Center at Medical Records AssistantValley Healthcare Center at Medical Records Assistant