- Virtual Reality
- Video Game Design
- Massive multiplayer Online Games
- Art hobbies
- Reading
Jennifer Garrett
Dyer,TN
Summary
Offering blend of adaptability and passion for learning in dynamic environments. Brings innate ability to quickly grasp operational processes and implement effective solutions. Ready to use and develop analytical and organizational skills in any role while contributing to team success.
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
NTT America
03.2021 - Current
- Provided technical support for hardware and software issues across multiple platforms.
- Documented procedures and solutions in knowledge base for future reference and team training.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Sales Associate
Nashville Pet Products
09.2019 - 02.2020
- Delivered exceptional customer service, building rapport and ensuring satisfaction.
- Assisted in inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Trained new sales associates on product knowledge and effective sales techniques.
- Implemented promotional displays to enhance product visibility and drive sales growth.
Operations Manager
Staples
09.2019 - 02.2020
- Managed daily operations to ensure efficient workflow and service delivery.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Monitored daily cash discrepancies and inventory shrinkage .
- Daily cash control , counting down the cash register , imputing the data into the computer and doing bank drops .
- Arranging store displays for featured products .
- Assisting customers in making the correct choices for products related to their business needs
Area Operations Supervisor
Ross Dress for Less
06.2018 - 08.2019
- Assisted in managing daily store operations to ensure efficient service delivery.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Trained and mentored new team members on store policies and customer service standards.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Collaborated with team members to resolve customer inquiries and complaints effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
Education
Cadillac High School
Cadillac, MISkills
- Logistics management
- Employee engagement
- Excellent interpersonal skills
- Outstanding communication skills
- Staff supervision
- Compliance management
- Customer and vendor relations
- Shrink control
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
Interests
Timeline
IT Help Desk Technician
NTT America
03.2021 - Current
Sales Associate
Nashville Pet Products
09.2019 - 02.2020
Operations Manager
Staples
09.2019 - 02.2020
Area Operations Supervisor
Ross Dress for Less
06.2018 - 08.2019
Cadillac High School