JENNIFER GARRETT-CALLAGHAN
Lebanon,TN
Summary
New York Trained Office Professional: Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a project manager, retail manager, administrative assistant and office clerk who excels in resolution of employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Computer / technology savvy.
Overview
8
8
years of professional experience
Work History
Project Coordinator
Demand Mechanical
05.2021 - Current
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Reported regularly to managers on project budget, progress and technical problems.
Sprinkler Service Coordinator
Johnson Controls Fire Protection
10.2018 - 05.2021
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintain accurate records and full compliance with government regulations and agency guidelines
- Achieve and consistently exceed revenue quota through product and service promotion during routine calls
- Cultivate customer loyalty, promote repeat customers and improved sales
- Communicate with vendors regarding back order availability, future inventory and special orders
- Assist customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Respond to customer requests for products, services and company information
- Enter customer interaction details in Oracle-based Software to track requests, document problems and record solutions offered
- Serve as liaison between customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assistant Project Manager/Project Coordinator
Michael James Industries
01.2016 - 09.2019
- Ensured customers' expectations were met
- Prepared documentation for project quotes, created and executed timelines
- Entered information on project proposals into data system for tracking purposes
- Sourced and priced equipment and materials for individual projects
- Generated work orders, purchase orders and invoices
- Scheduled and tracked all phases of individual jobs
- Worked with municipalities to ensure that proper permitting was in place
- Gathered and maintained subcontractor and vendor documentation
- Modified and directed project plans to meet company needs.
Education
Business Management -
Suffolk County Community College
Riverhead, NY01.2012
Skills
- Safety Standard Compliance Complaint Resolution
- Service Monitoring and Evaluation Dispatching, Time Management Route Dispatch
- Creative Problem Solving
- Inventory Management Meeting & Event Planning
- Note Taking and Documentation Accounts Payable/Receivable Professional Telephone Demeanor Excellent interpersonal skills
Volunteer Experience
- Modern Widows Club Nashville Community Advocate for young widows since 2018
- Both Hands Foundation
- Second Harvest Food Bank
- Alive Hospice donation gathering
Timeline
Project Coordinator
Demand Mechanical
05.2021 - Current
Sprinkler Service Coordinator
Johnson Controls Fire Protection
10.2018 - 05.2021
Assistant Project Manager/Project Coordinator
Michael James Industries
01.2016 - 09.2019
Business Management -
Suffolk County Community College
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