Jennifer Garrison Tripp
Bonney Lake,WA
Summary
High-performing Regional Sales Director with 7+ years of experience as a sales manager and leader. Committed to achieving outstanding sales results while navigating robust technological landscapes. Passionate about innovative solutions that solve real world problems. Demonstrated experience as an ‘outside the box’ innovator, and advocate and a confident navigator of all sales cycle motions-outbound, inbound, marketing, etc
Overview
19
19
years of professional experience
Work History
Regional Sales Director
Gaggle
Dallas, Texas
04.2021 - Current
- Manage a team of sales managers and individual strategic accounts in player/coach model
- Participate in sales forecasting and planning
- Drive sales activities in assigned territory (details below)
- Team sell and mentor sales representatives on negotiating and closing
- Hire, onboard, and coach direct reports on sales strategy, product, pipeline management and opportunity management
- Maintain understanding of industry trends and market needs
- Create robust sales plans and set territory quotas.
- Manage, develop and grow sales team to increase revenue 100% YOY .
Regional Sales Manager
Gaggle
Dallas, Texas
02.2019 - Current
- Drive-Hunt-Close all new and upsell revenue in sales territory of WA, OR, CA
- Consultative solution sales and relationship management with C-Level school administrators and decision makers
- Complete sales cycle management from inbound/outbound motion, grassroots and territory prospecting, campaigns, presentation, negotiation/contract, close and retention
- Subject matter and product expert-provide product presentations to key stakeholders
- Drive pipeline development and territory strategy via marketing campaigns, thought leadership, relationship cultivation and lighthouse partnerships
- Participate/present at national and regional marketing events
- Maintain and leverage Salesforce to maximize overall sales productivity
- 120% Quota/Goal Attainment
Product Sales Manager
Nearpod
Ft. Lauderdale, Florida
05.2018 - 02.2019
- Drive national sales of new to market product launch in K-12 education national market
- Lead sales strategy, territory planning, prospecting, campaign management, complete sales life cycle management in fast paced startup environment
- Grassroots pipeline development for new product-drive all new business in year one of product Launch
- Subject matter expert and product expert for customer facing sales presentations
- Coordinate with marketing for regional and national event participation
- Tracking of all sales activities and campaigns via Salesforce and Pardot campaigns
Senior Manager Customer Success
Fuel Education (A K12/Stride, Inc. Company)
Herndon, VA
03.2017 - 05.2018
- Lead a team of Account Managers and Customer Success Managers dedicated to customer success and life cycle management of all west coast mid-market accounts-$23m territory renewal/upsell quota
- Serve as escalation pathway for team of AEM/CSM and assist with client conflict resolution and solution/vision attainment
- Participate in hiring, training, coaching, performance review, interventions, account allocation
- Strategic account management - $12m renewal and upsell/cross sell
- Client Growth and Retention - increase client revenue and secure renewals-92% renewal rate
- Consultative Sales and Sales Support
- Implementation planning, management, relationship management, change management in large scale technology deployments and integrations
- Collaborate with project managers on technical solutions for clients
- Customer Relationship Management Expert -Salesforce
Education Partnerships Manager
Discovery Education
01.2015 - 03.2017
- Establish and cultivate relationships and partnerships with school districts in WA, AK, UT, NV driving sales portfolio of digital solutions to the K-12 market
- Provide customized solutions for prospective and current partners including core curricula, digital textbooks, digital media, assessment programs and professional development
- Lead marketing and thought leadership events
- Manage top-down/bottom up strategy to leverage multiple stakeholders
- Procure and participate in RFP adoptions process at state and local district level
- Developed new business pipeline to $3M from $0 - FY16 7.7M - FY 2017
- Increase in territory revenue 145% YOY
Client Service Manager
Fuel Education (A K12/Stride, Inc. Company)
Herndon, VA
10.2011 - 01.2015
- Serve as a primary account manager to a strategic portfolio of clients
- Develop and maintain relationships with key accounts to enhance the customer experience for lifelong partnership and success
- Provide pre sales support, implementation planning, and professional development
- Oversee onboarding of strategic new customers to ensure smooth deployment of services
- Serve as a liaison to marketing, product management and other internal teams for solution implementation input and product development
- Monitor program outcomes and provide proactive recommendations to customers in order to leverage solution against vision
- Manage renewal, upsell, retention - 90% renewal 20% upsell
- Identify innovative opportunities to expand services and products to customers
- Manage customer success & address customer concerns/issues
- Advanced use of Salesforce for onboarding cases, Service Cloud for customer incidents, billing, renewal/quote generation
- 99% Client Satisfaction survey result/NPS
Client Engagement Manager
Fuel Education (A K12/Stride, Inc. Company)
06.2010 - 03.2011
- Manage and support team of 21 virtual instructors
- Serve as escalation pathway for low performing students with school officials
- Analyze qualitative and quantitative data for school improvement plans and develop strategies for increasing student achievement and engagement
- Management of summative and formal assessment systems and progress monitoring
- Provide academic support and instructional strategies
- Oversee school year launch initiatives for strategic accounts nationwide
- Provide client management support and maintain relationships with internal/external stakeholders
Administrator/Principal
Steilacoom School District
01.2008 - 01.2010
Classroom Teacher
Steilacoom School District
01.2007 - 01.2008
Classroom Teacher
Puyallup School District
01.2005 - 01.2007
Classroom Teacher
Richardson School District
01.2003 - 01.2005
Education
M.S.Ed. - Education
Walden University
Minneapolis, MN01.2007
Elementary Education -
Texas A&M University - Commerce
Commerce, TX04.2004
B.A. - Public Relations
University of Louisiana
Lafayette, LA12.2000
Skills
- Sales Quota Achiever
- Salesforce CRM
- Presentations and Public Speaking
- Enterprise Sales
- Consultative Selling Techniques
- Territory Management
- Sales Targeting
- Team Leadership & Development
Timeline
Regional Sales Director
Gaggle
04.2021 - Current
Regional Sales Manager
Gaggle
02.2019 - Current
Product Sales Manager
Nearpod
05.2018 - 02.2019
Senior Manager Customer Success
Fuel Education (A K12/Stride, Inc. Company)
03.2017 - 05.2018
Education Partnerships Manager
Discovery Education
01.2015 - 03.2017
Client Service Manager
Fuel Education (A K12/Stride, Inc. Company)
10.2011 - 01.2015
Client Engagement Manager
Fuel Education (A K12/Stride, Inc. Company)
06.2010 - 03.2011
Administrator/Principal
Steilacoom School District
01.2008 - 01.2010
Classroom Teacher
Steilacoom School District
01.2007 - 01.2008
Classroom Teacher
Puyallup School District
01.2005 - 01.2007
Classroom Teacher
Richardson School District
01.2003 - 01.2005
M.S.Ed. - Education
Walden University
Elementary Education -
Texas A&M University - Commerce
B.A. - Public Relations
University of Louisiana