Jennifer Garza
San Antonio,TX
Summary
Dynamic and results-oriented professional with extensive experience at H-E-B Grocery, adept in warehouse safety and customer service. Excelled in roles requiring the application of equipment operations and problem-solving abilities, significantly enhancing operational efficiency and customer satisfaction. Demonstrated a strong commitment to teamwork and safety compliance, contributing to a positive and productive work environment.
Overview
25
25
years of professional experience
Work History
Seclector
H-E-B Grocery
03.2021 - Current
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Picked and packed order items.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Demonstrated commitment to quality assurance by thoroughly inspecting all picked items before packing for shipment.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Collaborated with team members to complete large projects or resolve complex issues in a timely manner.
- Transported merchandise pallets to move in warehouse.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Shelfedge Specialist
H-E-B Grocery
03.2017 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Central Checkout Specialist
HEB Grocery Store
03.2017 - 03.2021
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cosmetic Manger
HEB Grocery Store
06.2005 - 08.2015
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Streamlined inventory management processes, reducing product waste and improving stock availability.
- Maintained accurate inventory and sales records for department.
- Delivered comprehensive training to new team members on product knowledge, application techniques, and customer service best practices.
- Increased sales revenue by implementing effective merchandising strategies and promotional displays.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Collaborated with store management to develop successful in-store events, driving foot traffic and brand awareness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
John Jay High School
San Antonio, TX05.2021
Skills
- Warehouse safety
- Product picking
- Equipment operations
- Safety protocols
- Forklift operation
- Inventory organization
- Product organization
- Quality assurance
- Scanner systems
- Shipping/Shipments
- Time management
- Loading and unloading
- Order picking
- Team collaboration
- Shipping and receiving
- Safety compliance
- Quality control
- Stock replenishment
- Inventory management
- Order verification
- Item selection
- Workplace organization
- Pallet jack usage
- Order ticket reading
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and reliable
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Safety procedures
Quote
The best preparation for good work tomorrow is to do good work today....
Certification
- Forklift Operator Certification - National Forklift Foundation.
- Certificate of achievement in partner Development Series
Languages
English
Timeline
Seclector
H-E-B Grocery
03.2021 - Current
Shelfedge Specialist
H-E-B Grocery
03.2017 - 03.2021
Central Checkout Specialist
HEB Grocery Store
03.2017 - 03.2021
Cosmetic Manger
HEB Grocery Store
06.2005 - 08.2015
John Jay High School
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